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I installed a fresh patch of msi with validated code in my server. However, the CME does not load and just freezes as below. Where do I start looking for the error?

CME not loading

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Share more information - What msi/code and where? –  Pankaj Gaur Jul 14 at 12:17
    
Also, is there any error in the notification area or in the even log? –  Pankaj Gaur Jul 14 at 12:21
    
Do you see this problem in all browsers? –  Jonathan Williams Jul 14 at 12:24
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4 Answers 4

up vote 5 down vote accepted

Open firebug or some sort of debug tool.

You'll find a call that looks more or less like this: http://servername/WebUI/Editors/CME/Views/Dashboard/Dashboard_v6.1.0.55920.11_.aspx?mode=js (in your case that v6.1... should probably be v7.0...., since you are on 2013 GA).

Copy that URL and load it in the browser, it should show you a .NET error trace that will help you identify what failed. The most typical cause is that an extension is mapped to a file location that doesn't exist.

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sounds like you know something new and cool... blog post? –  johnwinter Jul 14 at 15:28
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curlette.com/?p=913 –  Nuno Linhares Jul 14 at 15:34
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I personally call that one the 'white screen of death' - this one 99% of the time fails when there is a javascript error.

You can use chrome developer tools to see what's causing the error.

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There are very good resources on SDL Live Content site for UI Troubleshooting, check below link.

Troubleshooting browser-based user interfaces (Login Required)

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Adding the URL to the local intranet also fix this "White screen of death" in some cases

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