One of the user in our Tridion CME is not able to Access the "SDL Media Manager" Folder. While accessing the Particular section getting the below error Message.
**Unable to get the list of items
Object reference not set to an instance of an object.**
at Tridion.ExternalContentLibrary.UI.Model.Services.GeneralImpl.GetList(String id, Int32 pageIndex, Filter filter, Int32 columns)
at Tridion.ExternalContentLibrary.UI.Model.Services.General.GetList(String id, Int32 pageIndex, Filter filter, Int32 columns)
at SyncInvokeGetList(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Tridion.Web.UI.Core.Extensibility.DataExtenderOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
We have cloned the user access Privileges with the other user which he is able to access the same SDL Media Manager Folder, even after that we are getting same error. One more thing when ever the user is trying to open any Component which is used Media Manager files he is not able to access.
Could you please provide an assistance to resolve the issue.