I have an issue when importing a zip.file (2.29 GB) into Tridion 2013 SP1 with Content Porter 2013 sp1.

error message

I know that it is possible to increase time-outs in web.config files. I already tried that in Tridion/Web/Web.config and \Tridion\Content Porter\ImportExportService\Web.config but this didn't work out.

What are the other configuration locations (if any) that I should look at?


In \Tridion\Content Porter\ImportExportService\Web.config I added:

            <binding name="basicHttpBinding" maxReceivedMessageSize="2147483647"
                maxBufferSize="2147483647" sendTimeout="02:00:00"></binding>

I also added the maxTimeout of 1 hour to the machine.config, as explained here.

So that the SendTimeout is 2 hours now. Not sure what binding name I have to use. My question is: In which file do I have to set the increased timeout value? And what kind of timeout it is that causes this error?

UPDATE 10-02:

I don't have a proper solution for now. Just divided the package in to smaller pieces. Send this issue to SDL Support. I will let you know when I have the answer ;)

Thanks for your help so far!

  • What exactly did you change in those web configs, can you edit your question, and add the bits you changed? Feb 4, 2015 at 11:07
  • Hi Bart, I updated my question. Should there be an Web.config in my \Tridion\Content Porter\ImportExportService folder? I don't have that. I also found this on GitHub (gist.github.com/DominicCronin/9088882#file-gistfile1-xml), there is an Send and Receive timeout in there. Where can I place that file? Feb 5, 2015 at 8:18
  • It seems from image problem occurs on uploading package, but you have updated basicHttpBinding. I think you need to change receiveTimeout for "ImportExport_StreamUpload_basicHttpBinding" (by default its value 30 minutes). Btw, how long it takes before you get an exception ?
    – Syav4eg
    Feb 5, 2015 at 8:45

2 Answers 2


Have you increased transaction timeouts in machine.config? If not follow documentation to do it. It is well documented there.

Also check related question here

  • thank you for your answer. But I already did that, will add that to my post. Feb 5, 2015 at 8:10

Looks to me like a send timeout on the client (and not a receive timeout on the server) so modifying the server's config files will most likely not help.

Since CP is a clickonce application the config file does not have a fixed location (on my system its "C:\Users\bdommelen\AppData\Local\Apps\2.0\O2JO0ER5.034\0L6K4GHE.ANH\cp.a..tion_cefdd28298bce0cb_0003.0004_c1336882d2b3b295\Config\system.servicemodel.bindings.config"). You can find the location where your content porter client application is installed from the windows task manager (process: cp.exe).

I would suggest increasing the timeout values and size limits there.

  • Hi thank you for help. I located this files and set a sendTimeout but that didn't fix the issue either. I send the issue to SDL, will update this question when I have the answer. Feb 10, 2015 at 18:41

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