I have added a new Audience Manager extended detail to the trigger-types.xml configuration file of my Fredhopper index server as described here. After restarting the Fredhopper instance, I do not see the new trigger type when creating promotions using the SmartTarget (2014 SP1) UI. Is there something that needs to be restarted/refreshed?

Note that when I request the trigger types directly from Fredhopper with the URL:


the updates are not shown, so something is wrong here

  • Hi Will! Do you see the new trigger in the Business Manager UI (fredhopper UI)? Can you paste the relevant part of your trigger-types.xml? Feb 11, 2015 at 17:51
  • I just added a simple text Trigger and after restarting FH I could see it appear right away in FH business manager, ST 2014 SP1 Targeting UI and "/fredhopper/config/trigger-types". So nothing special to do on my side. Maybe try with a simple text trigger first. Feb 11, 2015 at 19:39
  • Thanks Phil - that doesnt work either - I have the feeling that I am restarting the wrong thing. I am following the documentation though - running bin/instance MyIndexInstanceName -stop and then -start. The weird thing is that even after I stop the index instance, I can still make requests on port 8180 - is this expected?
    – Will Price
    Feb 12, 2015 at 8:04
  • That depends on whether the index instance is instance #1. It does sound like you are restarting the wrong instance, though. Feb 12, 2015 at 9:11
  • I also restarted the query instance to be sure, and that didnt help... Would stopping the index instance normally shut down the application running on port 8180, or is there some container application which the instances run in?
    – Will Price
    Feb 12, 2015 at 10:10

1 Answer 1


Its a simple solution: The syntax to shutdown start the FH instance (on Linux) should be

bin/instance MyIndexerInstanceName stop

(I was using -stop)

Theres no feedback when you provide the command, so the instance was not actually stopping, thus still available and with cached trigger types.

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