My problem is that I'm not retrieving taxonomies from the Broker DB in one particular environment.

We have four environments, dev, test, staging, production. Taxonomies are returning OK from dev, test, staging. Not on live. The records do exist in the Keywords table in the live Broker database.

In the core log on staging for example, I see the following when we do a fresh request to a page:

CollectionLoadContext - 69 collections were found in result set for role: com.tridion.storage.TaxonomyItem.keywordRelations TaxonomyService - Processing found keywords (69)

In the core log on live, I see the following when we do a fresh request to a page:

TaxonomyService - Processing found keywords (0)

(the 'CollectionLoadContext' debug lines are missing completely from live)

All jar files in the website's* lib folder are identical on both servers. All configs files in the website's* config folder are almost identical (except for the actual datasource details) on both servers.

  • by website I mean E:\inetpub\allwebsites\website1\bin\lib | E:\inetpub\allwebsites\website1\bin\config

The files & configs in the 'main'* Tridion directory (ie NOT the website specific bin\lib or bin\config folders) do differ from the website specific ones (for example, they have si4t configs in & other stuff - but, as I understand it, these shouldn't be interfering if the website has it's own configs/libs)

  • by main I mean E:\Tridion\lib | E:\Tridion\config

In response to Bart's comment:

using Tridion.ContentDelivery.Taxonomies;
TaxonomyFactory _taxonomyFactory = new TaxonomyFactory(); 
_category = _taxonomyFactory.GetTaxonomyKeywords(categoryUriToLookIn, compFilter,new TaxonomyHierarchyFormatter());

The staging/live both use the same CM instance/database, so I don't think it's a difference in publication URIs

  • 1
    What is the code/query that you use on this page, and could there be a difference in (Publication) URIs between the different environments, or are all basically a copy of the CM Database? Mar 11, 2015 at 9:17
  • Better edit your question and add the info in there, so you can delete the comment Mar 11, 2015 at 12:07

1 Answer 1


It looks like, you haven't published category to LIVE.

Hence you are getting message as

TaxonomyService - Processing found keywords (0)

Otherwise message shows as

TaxonomyService - Processing found keywords (69)

  • Hi Siva - as I said in my question, "The records do exist in the Keywords table in the live Broker database." - I have verified the category & keywords are in the database.
    – Jamie
    Mar 11, 2015 at 15:23
  • In the TAXFACETS table? This is the table used for Taxonomies
    – Nuno Linhares
    Mar 13, 2015 at 12:21
  • This appears to be the problem. Thanks Nuno!
    – Jamie
    Mar 26, 2015 at 17:08

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