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We are trying to get "Tracking Email Opening" to work, using Compound Templating on 2013 SP1. We have followed the instructions as found here: Tracking e-mail opening.

When Previewing or Publishing, we will find this output in the published HTML:

[*__TrackOpen__*] 

What step(s) did we miss to get the tracking image displayed?

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That is the correct placeholder, which the Mailer service will then replace with the image URL once the e-mails are being sent.

To get a good idea of how the actual e-mails look, use the Test Mailing functionality rather than the preview within the CME. When you Send a Mailing, it will use the last tested version of the Mailing -- so you don't have to worry about whether people have changed the content in the meantime. You can be sure that what you last approved is what gets sent.

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You can add < img src="@@OutboundEmail_OpenTracking@@" alt="" /> tag or < img src="[*__TrackOpen__*]" alt="" /> in your html. Because @@OutboundEmail_OpenTracking@@ and [*__TrackOpen__*] only gives the path of image.

  • I hadn't even considered that they weren't putting it in an image tag. But indeed, he doesn't show any of that in his question. Good catch! – Peter Kjaer May 12 '15 at 15:02

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