'Open' button disabled in 'Where used' for local copies

Question

In the CME, I click on the 'Where Used' button for a component in a 'master' publication. In the list of items, there is also a 'local copy' in a 'child' publication. When I select this local copy, the 'Open' button is disabled. Any idea what might be the cause?

Some more information:

• We are on 2013 sp1

• If I click on 'Go to Location' and open the component from there, there is no problem. I have sufficient rights to open, edit and save the component (even without system admin rights).

• The page containing the component is in the same publication as the 'Local copy' item, and for that item the 'Open' button is not disabled.

• The 'Local copy' component is Checked in (not openend or checked out by another user)
• The issue doesn't occur consistently: yesterday I was unable to reproduce the problem, this morning I did. After a restart of Tridion at noon, the problem was gone again. Edit: it doesn't occur when having system admin rights
• The issue is not specific for 1 component or publication, if it occurs, it occurs everywhere.
• The json that is returned ('Allow' and 'Deny' values are different for last item):
  • without system admin rights (open button disabled for last item in the list):

    
    <tcm:ListUsingItems xmlns:tcm="http://www.tridion.com/ContentManager/5.0">
    <tcm:Item ID="tcm:95-207826-64" Title="default.aspx" Allow="268511625" Deny="49766" Icon="T64L0P1" Type="64" Versions="2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25" IsNew="false" Publication="GSC BE  Master Website" Path="\GSC BE  Master Website\Site* Beleggen\Particulier" OrgItemID="tcm:95-34864-4"></tcm:Item>
    <tcm:Item ID="tcm:100-207826-64" Title="default.aspx" Allow="268511689" Deny="49702" Icon="T64L0P1" Type="64" Versions="1 2 3 4 5 6 7 8 9 10 11 12 13" IsNew="false" Publication="GSC BE FR Website" Path="\GSC BE FR Website\Site*revamp | Beleggen\Particulier" OrgItemID="tcm:100-34864-4"></tcm:Item>
    <tcm:Item ID="tcm:95-208603-64" Title="default.aspx" Allow="268511625" Deny="49766" Icon="T64L0P1" Type="64" Comment="Only old versions" CommentToken="OnlyOldVersions" Versions="1 2" IsNew="false" Publication="GSC BE  Master Website" Path="\GSC BE  Master Website\Site* Beleggen\Rabo Selecties" OrgItemID="tcm:95-34866-4"></tcm:Item>
    <tcm:Item ID="tcm:100-208598" Title="ART intro" Allow="384" Deny="268561007" Icon="T16L0P0" Type="16" Comment="Local copy" CommentToken="LocalCopy" IsNew="false" Publication="GSC BE FR Website" Path="\GSC BE FR Website\Building Blocks\Content* Beleggen\Particulier"></tcm:Item>
    </tcm:ListUsingItems>

  • with system admin rights (open button activated for last item in the list):

    
    <tcm:ListUsingItems xmlns:tcm="http://www.tridion.com/ContentManager/5.0">
    <tcm:Item ID="tcm:95-207826-64" Title="default.aspx" Allow="268511625" Deny="49766" Icon="T64L0P1" Type="64" Versions="2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25" IsNew="false" Publication="GSC BE  Master Website" Path="\GSC BE  Master Website\Site* Beleggen\Particulier" OrgItemID="tcm:95-34864-4"></tcm:Item>
    <tcm:Item ID="tcm:100-207826-64" Title="default.aspx" Allow="268511689" Deny="49702" Icon="T64L0P1" Type="64" Versions="1 2 3 4 5 6 7 8 9 10 11 12 13" IsNew="false" Publication="GSC BE FR Website" Path="\GSC BE FR Website\Site*revamp | Beleggen\Particulier" OrgItemID="tcm:100-34864-4"></tcm:Item>
    <tcm:Item ID="tcm:95-208603-64" Title="default.aspx" Allow="268511625" Deny="49766" Icon="T64L0P1" Type="64" Comment="Only old versions" CommentToken="OnlyOldVersions" Versions="1 2" IsNew="false" Publication="GSC BE  Master Website" Path="\GSC BE  Master Website\Site* Beleggen\Rabo Selecties" OrgItemID="tcm:95-34866-4"></tcm:Item>
    <tcm:Item ID="tcm:100-208598" Title="ART intro" Allow="268511689" Deny="49702" Icon="T16L0P0" Type="16" Comment="Local copy" CommentToken="LocalCopy" IsNew="false" Publication="GSC BE FR Website" Path="\GSC BE FR Website\Building Blocks\Content* Beleggen\Particulier"></tcm:Item>
    </tcm:ListUsingItems>
    

If you have any questions or need additional information, please ask. Any help would be much appreciated.

Answer 1

The button is disabled if you do not have View or Edit permissions on the selected item. The allowed action bit of 384 means that you are only allowed to Publish and UnPublish it - so the button is disabled.

As to why the Content Manager claims that you are only allowed to do publishing related actions on it from the Where Used screen, but you can do it from the parent Folder, I cannot say. Perhaps you have stumbled on a defect.

I would suggest that you contact Customer Support regarding this issue.

Answer 2

I contacted SDL Support. It is a bug in SDL Tridion 2013 SP1 HR1. They will let me know if/when a hotfix for this problem is released.