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I am getting above error while starting SDL SmartTarget 2011 SP1. Please assist me..

  • Is your Fredhopper installed on the same server as Tridion/SmartTarget? Commented Jul 3, 2015 at 6:44
  • yeah...it is already installed
    – Habeeb
    Commented Jul 3, 2015 at 6:48
  • Is your fredhopperUrl correct in TRIDION_HOME\web\SmartTarget\smarttarget.xml ? And can you access that Url directly e.g. Commented Jul 3, 2015 at 6:52
  • i can't access it directly.
    – Habeeb
    Commented Jul 3, 2015 at 6:59
  • Please follow this part of the documentation: bit.ly/1NAYdrX you need to start the Fredhopper query server. Commented Jul 3, 2015 at 7:14

2 Answers 2


That error message is shown if it cannot connect to the Fredhopper URL configured in SmartTarget.xml (in TRIDION_HOME\web\SmartTarget).

So double-check that the URL is correct and that the Fredhopper instance is up and running.

  • i couldn't connect to fredhopper when i enter localhost:8180/fredhopper/admin
    – Habeeb
    Commented Jul 3, 2015 at 9:34
  • You need to start the instance. See the following page in the documentation: docs.sdl.com/LiveContent/content/en-US/SDL_SmartTarget_2011_SP1/… Commented Jul 3, 2015 at 9:42
  • i have started through my command line but it giving the below error.
    – Habeeb
    Commented Jul 3, 2015 at 10:00
  • D:\fredhopper\instance01\FAS\bin>startloader The system cannot find the path specified. No universes given, and autodetection failed. Please run this script from the base directory of Usage: startloader [-I instance] [universe...]
    – Habeeb
    Commented Jul 3, 2015 at 10:00
  • As I commented on above, you need to run it from the FAS folder not the \bin folder. Commented Jul 3, 2015 at 10:02

Looks like your fredhopper is stopped hence you are getting this error. Try after starting deployment agent and your indexer service.

  • which service i have to start plz suggest me.
    – Habeeb
    Commented Jul 3, 2015 at 9:35
  • for deployement agent type bin\deployment-agent from your fredhopper base directory. wait for around 90 sec andtype bin\instance <indexer> start in a new command prompt. Commented Jul 8, 2015 at 11:14

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