I am running the upgrade tool to turn my 2013 SP1 into a 2013 SP1 HR1 (hotfix rollup 1), but keep getting the following error:
Error 29001. Unable to authenticate user
The log file shows more info, but I'm still puzzled:
Action start 10:58:00: DecryptProperties. MSI (s) (94!E4) [10:58:01:549]: Product: SDL Tridion Content Manager -- Error 29001. Unable to authenticate user. DecryptProperties: Error 0x8007000d: Base-64 decoding failed. Can't calculate the length of the decoded data. The data is invalid.
I've checked the following:
- Does the user who is running the installer have access to the TridionRsaKeyContainer? The answer was: Yes, but to be sure I ran the following command:
aspnet_regiis -pa "TridionRsaKeyContainer" "LINDE\EXDE07C1"
Is the MTSUser still active? The answer was: Yes.
Did the password of the MTSUser change recently (or ever)? The answer was: No.