I am working on configuring Outbound Email for a client and I have run into a problem with handling bounced emails. The email comes into the POP3 box and is processed by the Tridion Bounce processor. I even get a notification email from Tridion once this is done. The problem I have is that the statistics for the mailing do not update showing that there was a failed message. The contact however is labeled as having persistent email problems so that they will no longer receive emails.
I have tried hitting refresh statistics multiple times and have seen no change. Does anyone know why this is happening or how to resolve it? I am using Tridion 2011 SP1. I am new to Outbound Email and also not familiar with what in the email it uses to distinguish individual email for tracking failures in mailings. Any help is appreciated.