Getting error Could not initialize class com.tridion.storage.StorageManagerFactory while accessing web site

Question

When we are accessing the web sites, frequently getting the below error. But as work around once recycling the application pool the web site running fine. Could you please help me to get the root cause of the issue.

in addition to the above, please be informed that sites were working fine till few days before.

Thanks in advance. Regards

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Could not initialize class com.tridion.storage.StorageManagerFactory

Event code: 3005 Event message: An unhandled exception has occurred. Event time: 21/08/2015 14:52:29 Event time (UTC): 21/08/2015 13:52:29 Event ID: 3616cf8dc6ce4cb5b8f18c190d30972f Event sequence: 4 Event occurrence: 1 Event detail code: 0

Application information: Application domain: /LM/W3SVC/35/ROOT-168-130846387440929386 Trust level: Full Application Virtual Path: / Application Path: \UNC PATH\Repository\no\ Machine name: XXXXXXXX

Process information: Process ID: 3860 Process name: w3wp.exe Account name: XXXX\Ptridionweb

Exception information: Exception type: Throwable Exception message: java/lang/NoClassDefFoundError

Some configured classpath roots cannot be found

================================================

ClassPath           : \\UNC PATH\Repository\eu\bin\bin
ClassPath           : \\UNC PATH\Repository\int\bin\bin
ClassPath           : \\UNC PATH\Repository\nl\bin\bin
ClassPath           : \\UNC PATH\Repository\no\bin\bin

============================================================ Some Java classes or interfaces could not be found or loaded

The most typical reasons for this problem are:

• you forgot to configure a classpath
• a jarfile, zipfile, or directory is missing from your classpath
• you have a typo in one of your classpath entries
• a jarfile required by one of your classes is missing from your classpath
• a jarfile on your classpath is out-of-date and does not contain some new classes

============================================================

com.tridion.storage.ugc.dao.persistence.JPARatingDAO com.tridion.preview.web.util.HandleSessionContentUtil com.tridion.webservices.extension.WebserviceExtensionType com.tridion.validation.adapter.ContentValidatorSpringAdapter com.tridion.webservices.security.authentication.InvalidTokenException com.tridion.validation.ValidationFacade com.tridion.webservices.security.authentication.OAuth2AccessTokenProcessor com.tridion.web.asp.ASPAdmin com.tridion.ugc.taglib.model.Rating com.tridion.web.jsp.ResponseWrapper com.tridion.validation.ValidationException com.tridion.webservices.linking.LinkingService com.tridion.webservices.linking.adaptors.BinaryLinkingAdaptor com.tridion.siteedit.preview.PreviewClaimStoreProvider com.tridion.webservices.odata.input.handler.ODataRequestContext com.tridion.storage.ugc.UGCValidationFacade com.tridion.webservices.odata.input.handler.ODataWebserviceHandler com.tridion.ambientdata.web.AmbientDataServletFilter com.tridion.webservices.linking.adaptors.ComponentLinkingAdaptor com.tridion.ugc.taglib.model.Comment com.tridion.webservices.linking.adaptors.PageLinkingAdaptor com.tridion.webservices.linking.adaptors.DynamicComponentLinkingAdaptor com.tridion.storage.ugc.dao.persistence.JPAUserDAO com.tridion.validation.adapter.ErrorsImp$Error com.tridion.webservices.security.validator.OAuth2RequestValidator com.tridion.ugc.validation.DoubleCommentingValidator com.tridion.validation.adapter.ErrorsImp com.tridion.web.jsp.JSPXSLTProcessor com.tridion.ugc.validation.DoubleRatingValidator com.tridion.preview.web.BinaryContentHandler com.tridion.webservices.odata.input.handler.ODataBatchResponse com.tridion.webservices.security.authentication.OAuth2AccessToken com.tridion.storage.ugc.dao.persistence.JPACommentDAO com.tridion.web.jsp.JSPProcessor com.tridion.webservices.odata.input.handler.ODataResponse com.tridion.util.HttpStatusCodes com.tridion.ugc.Status com.tridion.storage.ugc.dao.persistence.JPAItemStatsDAO com.tridion.webservices.odata.input.handler.ODataMediaType com.tridion.storage.ugc.UGCConfigurationLoader com.tridion.configuration.ConfigurationHelper com.tridion.web.Admin com.tridion.ugc.taglib.model.User com.tridion.preview.web.PageHandler [Lcom.tridion.webservices.extension.WebserviceExtensionType; com.tridion.storage.StorageManagerFactory com.tridion.webservices.security.authentication.OAuth2AccessTokenHandler com.tridion.webservices.security.authentication.OAuth2ResponseMessage com.tridion.ugc.taglib.model.ItemStats com.tridion.preview.web.util.AmbientDataUtil com.tridion.util.ServiceExtensionException [Lcom.tridion.ugc.Status; [Lcom.tridion.util.HttpStatusCodes; com.tridion.tcdl.TCDLProcessor com.tridion.ugc.taglib.model.Item com.tridion.storage.ugc.dao.RatingDAO com.tridion.validation.ContentValidator com.tridion.webservices.extension.ODataServiceOperation com.tridion.validation.Errors com.tridion.storage.ugc.dao.UserDAO com.tridion.webservices.extension.WebserviceExtension com.tridion.webservices.extension.ODataWritableEntryService com.tridion.webservices.extension.ODataResourceBundleRegistrationService com.tridion.storage.ugc.dao.CommentDAO com.tridion.webservices.extension.ODataWritableStreamEntryService com.tridion.storage.ugc.dao.ItemStatsDAO

]]> (ComponentPresentationFactory.java:88) at Codemesh.JuggerNET.JavaClass.ThrowException(Exception ex) at Codemesh.JuggerNET.NTypeValue.Throw(Int64 inst) at Codemesh.JuggerNET.JavaClass.ThrowTypedException(Int64 inst) at Codemesh.JuggerNET.JavaMethod.CallObject(JavaProxy jpo, JavaMethodArguments args) at Com.Tridion.Dcp.ComponentPresentationFactory..ctor(String itemURI) at Tridion.ContentDelivery.DynamicContent.ComponentPresentationFactory..ctor(String itemUri) at Ricoh.Navigation.NavigationDisplayHelper.initialise(String currentPath, String publicationUri, String componentId) at Ricoh.Navigation.NavigationDisplayHelper.GetAccessControls(String currentPath, String publicationUri, String primaryNavComponentId) at ASP.AccessControl.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)]]>

Answer 1

Some tips:

-Double check your cd_licenses.xml file in order to ensure the expiration date is correct.

-Have you updated recently your Java version? May be rolling back the java version could help

Answer 2

Based on your information I can only guess; I have seen these kinds of issues when you have too many jars in your lib folder. You need to remove the UGC jars (and any other that you don't need) from the lib folder and verify that the storage (and/or deployer) configuration doesn't contain any references to UGC tag handlers and/or storage bundles.

The Tridion installation sources contain subfolders per role. For any web application you need to copy only the jars for the roles the web application needs to fulfill (and not all jars from all roles).

Lastly; I would always recommend against running websites via UNC paths as I've seen many issues on sites setup that way that 'normal' sites don't have (license validation errors when everything is in the right place, things not being able to load, etc).

Answer 3

I had the same error and it was because of the jets3t.properties configuration was pointing to the wrong proxy.

#JetS3t properties
httpclient.proxy-autodetect=false
httpclient.proxy-host=proxy.domain.com
httpclient.proxy-port=3128

Answer 4

From your provided details in questions and other comments. i think it could be of following reasons.

• One of the JAR required by your particular section of code is missing or 32/64 bit issue.
• check this also for your jar and dlls
• check for UGC tag in your configs. either its enabled mistakenly and jar is missing (as mentioned by Roli)