3

We are running across a scenraio where fallback content is displayed on first page load instead of promotional content, while after a page refresh, we see the promotional data to be displayed on the webpage. Could anyone provide some pointers on what we could check from our end.

Thanks, Mark

Improve this question
3
  • 1
    I would suspect this is a timeout? Maybe because the full stack is still initializing and therefore it takes longer than the default of 200 milliseconds to get a response from Fredhopper. The logs should tell you if this is the case. – Nuno Linhares♦ Sep 14 '15 at 11:32
  • I second Nuno's comment about timeouts. It is the most common case, especially on developer machines where people do not hesitate to bounce the application pool or the whole web server :) – Peter Kjaer Sep 14 '15 at 14:40
  • As per Nuno's comment if the issue is occurring because of timeout your log should be as below: You can configure timeout as per following doc docs.sdl.com/LiveContent/content/en-US/… ERROR TimeoutQueryRunner - The fredhopper query timed out java.util.concurrent.TimeoutException: null at java.util.concurrent.FutureTask$Sync.innerGet(Unknown Source) ~[na:1.7.0_17] at java.util.concurrent.FutureTask.get(Unknown Source) ~[na:1.7.0_17]'code' – ARRX Oct 2 '15 at 15:06

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.