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I'm using Smart target 2014SP1 and FAS 7.5.1.3. I would like to make the smart target promotions visible on Fredhopper side to troubleshoot an issue, to do that i have followed this doc. However, i couldnt see the smart target promotions on the Fredhopper "Business Manager=>Targetting=> Manage campaigns" tab. But i could see those promotions on Fredhopper preview by applying the triggers. I have restarted the indexer and qserver after performing the config change. I'm wondering why still smart target promotions are not visible in Business Manager? Appreciate your inputs.

Thanks!

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  • Are you sure you created the file in the right folder and named it correctly? Also, if you are on Windows, check if your Explorer is hiding a rogue '.txt' file extension or similar. – Peter Kjaer Oct 8 '15 at 12:44
  • Thanks Peter! Issue was with .txt extension which was hidden by windows explorer!! – ARRX Oct 9 '15 at 11:34
  • Great that it's solved. I've added this as an answer. – Peter Kjaer Oct 12 '15 at 10:31
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Please double-check that you have created the file in the right folder and named it correctly. If you are on Windows, check if your Explorer is hiding a '.txt' file extension. This can happen if you create a new text file and have file extensions hidden (View | File name extensions).

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