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I am trying to upgrade from SDL Tridion 2011 to SDL Tridion 2011 SP1 but after upgrading the database, I am getting the following error:

Unable to Initialize TDSE object. Failed to decrypt using provider 'TridionRsaProtectedConfigurationProvider'. Error message from the provider: Bad Data.

What should I do? I have already restarted COM+, IIS and the entire machine.

Also a lock icon is showing for Tridion.ContentManager.config

  • Did you also upgrade the software? Or just the database? – Nuno Linhares Dec 23 '15 at 13:40
  • As of now i have just updated the DB but i have notice while upgrading the DB is not allowing me to upgrade "Audience Manager" DB. so the upgrade is in mid – user36299 Dec 23 '15 at 14:06
  • OK. The software will not work for sure until it's upgraded too - you need to do both in sync. Regarding your Audience Manager upgrade, that seems more serious. Probably worth involving Customer Support. – Nuno Linhares Dec 23 '15 at 14:09
  • For the Unable to Initialize TDSE object. Failed to decrypt using provider 'TridionRsaProtectedConfigurationProvider'. Error message from the provider: Bad Data error, did you rename the machine, or copy the Tridion.ContentManager.config file from another server? – RjE Dec 23 '15 at 15:13
  • Can you also ensure the Tridion.ContentManager.config is valid XML? – RjE Dec 23 '15 at 15:16

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