1

I have just clone my local environment where i cloned my CMS/CDS/DB , also got the license from tridion for these new environment.I have updated value in all configuration files and updated the licence files but for the new clone server i am not able to see the "Audience Manager" and "Synchronization Target" in Administration Tab. For the original environments this is not the case.

Can you please help, just have a doubt is it because the licence provided for these clone server is not allowing the "Audience Manager"?

  • The CM logs should show any license issues. Do you see the license recognized for the new server and can you check the allowed modules match between licenses? – Alvin Reyes Dec 23 '15 at 22:57
7

Actually it was a slightly silly one :(

The licence file for the cloned server was missing a licence for Audience Manager.

Steps to investigate:

  1. Tried starting all Tridion Outbound E-mail services and got an issue while starting "Tridion Outbound E-mail Synchronization"
  2. Went to Event Viewer and had a look in the Tridion error event log
  3. Saw the error saying the "licence for Audience manager is not valid"
5

I can only think of two reasons why they would not show up in the Administration tab:

  1. You do not have a valid Audience Manager license.
  2. Audience Manager was not installed.

Listed in order of likelihood :)

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