I am trying to personalize the Email page contents. I have added a target group based on Tracking key in the Email page component presentation.

When I am previewing in CME the page it works fine with the corresponding Target group. But when I am sending the page using outbound Mail to different users, the contents don't get personalized.In this case all the contents of the page are rendered irrespective of the different user.

I have created the Target group using the Keyword and assign the value as 1, and I have attached the same keyword 2 out of the 5 contacts. But while sending the mail all the users are getting the same content. In the Email Page template I have addeed the following TBBs

  1. Outbound Email Pre-Processing
  2. Outbound Email Post-Processing
  3. Target Group Personalization
  4. The Custom dreamweaver TBB

Am I missing anything?

  • As you have not mentioned here, have you also selected include for the keyword(s) you selected?
    – Ashutosh
    Jan 20, 2016 at 16:55

1 Answer 1


Make sure that the Post-Processing TBB is after your Dreamweaver template (hence its name) -- and remove the Target Group Personalization. That should do the trick.

  • 1
    Thanks Peter. Its working now after repositioning the TBBs
    – Manas.p
    Jan 21, 2016 at 6:07

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