As per Instillation Guide I have created User and add him in local admin group and login with that user and rt click on SDLWeb8CM.exe and selected "Run As Administrator"

I got the following error "Faulting application name: SDLWeb8CM.exe, version:"

What I am missing? I have verified the prerequisites for CMS installation and we have all prerequisites.

Event log: Faulting application name: SDLWeb8CM.exe, version:, time stamp: 0x5432d975 Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x5736541b Exception code: 0xe0434352 Fault offset: 0x00014878 Faulting process id: 0x1174 Faulting application start time: 0x01d215b161f6d217 Faulting application path: C:\Software\Web 8.1.1\SDL Web 8.1.1 release\Content Manager\SDLWeb8CM.exe Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll Report Id: a098f0d2-81a4-11e6-80c8-005056a93c59 Faulting package full name: Faulting package-relative application ID:

  • When installer fails, it generates a log file and provides link to the log file. Check that log file for exact error and share that details.
    – Hiren Kaku
    Sep 23, 2016 at 18:01
  • The error is before installer starts that's why I am not getting any logs Sep 23, 2016 at 18:34
  • Then reach out to SDL support, they can help you in resolving the issue.
    – Hiren Kaku
    Sep 23, 2016 at 18:38

1 Answer 1


While Randomly verifying IIS settings we received the error in C:\Windows\system32\inetsrv\config\applicationHost.config once we fixed the errors in applicationHost.config I am able to start the installation wizard.

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