In one of our Tridion setup we are getting problem regarding user session conflicting, as mentioned in following use case :-

1.Content Editor A connects to Tridion CME with his credentials.

2.Content Editor B or Administrator connects to Tridion CME with his credentials on another machine.

3.Content Editor B edits a component or page in Tridion and publishes the item.

4.Suddenly when Content editor A refreshes browser session, user gets session of content editor B (like... "welcome user B").

  1. Even Editor A edited an item and the history shows the item last edited by user B.

Please let me know if anyone faced this issue and found any solution may be if something incorrect in our implementation.

We are using IIS 7.0 to host the Tridion website and to authenticate users we are using Windows authentication. The SDL Tridion website is hosted on 4 servers and a Apache Proxy over that, also as found in some recommendations we have disabled Output Cache on IIS servers(as it seems IIS output cache may be a suspected cause).

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    Sounds like your IIS could be mis-configured. Can you check the authentication settings for the SDL Tridion website? Are you using an SSO system? – David Forster Jan 19 '17 at 9:21
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    How is authentication done? LDAP? AD? SSO? – Nuno Linhares Jan 19 '17 at 12:52
  • Hi Nuno and David, I have checked the authentication mode its SSO. – user2166 Jan 22 '17 at 7:19
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    You did not mention the Apache proxy before. Is that doing any caching? Are you using this for load balancing? – David Forster Jan 25 '17 at 8:20
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    Well, the first thing that occurs to me is, does that filesMatch statement only match .htm, .html, .js and .css files? Because if so, I don't think that's sufficient for Tridion. I think you need to determine whether the Apache proxy is really the problem by having multiple users access a Tridion server directly at the same time. – David Forster Jan 25 '17 at 9:29

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