We have upgraded the Tridion CMS from 2011 SP1 to 2013 SP1.

We are facing one issue with Binary file which are not getting deployed on production environment.
Same thing is working on staging environment.

We are not getting any error while publishing but images are not going to specified folder.

We can see that deployment package contains the images but not deploying on file system in website's image folder.

enter image description here

Publishing is getting success for staging and production environment.enter image description here

I have checked MSDTC settings, permission on folder,publication properties,image path, compared target types (staging and live), tried replacing jar files from staging environment where everything is working fine, item type mapping also copied from staging environment.
I could not find any relevant information or error log in the cd_deployer.log or cd_core.log files.

Attaching the item type mapping for the deployer cd_storage_conf.xml file.

item type mapping Note:- We are using single CMS for staging and production environment.

  • Can you post your cd_storage_conf.xml?
    – Raimond
    Feb 7, 2017 at 9:22
  • @Raimond I have attached the item type mapping from cd_storage_conf.xml file. Is it fine or should i post the complete cd_storage_conf.xml file?
    – SumitK
    Feb 7, 2017 at 9:25
  • Good start to debugging is catching publishing packages and checking what it contains. You can catch packages on staging and live and compare them and check for any differences. :)
    – Marko Milic
    Feb 7, 2017 at 9:49
  • Are your logs set to debug? do they (or the Event System) show anything at all? Feb 7, 2017 at 10:06
  • @MarkoMilic Compared packages from both environments, look same. No difference found.
    – SumitK
    Feb 7, 2017 at 11:00

1 Answer 1


Sumit, I had gone through with your question and comments again and I came to below conclusion:-

  1. You should only use httpupload as deployer instead of deployer windows service. Kindly stop the deployer service and try publishing by httpupload only. There might be conflict with the both, please check if logs are generating on both the sides.
  2. Also in your cd_storage_conf.xml file there is inconsistency in letter cases. Somewhere you are using small "i" in item tag and somewhere capital "I". Because XML is case sensitive so you should use and in this way.

    You can refer the sample cd_storage_conf.xml file which came with the Tridion Installation media.

  • Hi Meyank, I have stopped the deployer service and compare my cd_storage_conf.xml file with sample file. I changed the tags as mentioned by you and tried to publish the binaries again and got success as I wanted. Also I had to update the Binary mapping publication wise like typemapping for Pages as shown in above screenshot. I could find logs for httpupload and deployer service separately. So might be there is some conflict between them. Thanks for your response.
    – SumitK
    Mar 7, 2017 at 14:10

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