Tridion Content Manager Batch Processor service (windows service) gives below error in event logs on startup. Any suggestions how to fix this up

Access is denied for the user {Domain-Name}\dev-MTSUser.

Component: Tridion.ContentManager.Batching
Errorcode: 770

StackTrace Information Details:
   at Tridion.ContentManager.Queuing.QueuingEngine.LoadAccessToken(String userName)
   at Tridion.ContentManager.Queuing.QueuingEngine..ctor(String userName)
   at Tridion.ContentManager.Batching.BatchProcessor.QueueConsumerHandler.DoWork()

1 Answer 1


As per my previous answer, check the administratorUserName attribute's value for the configuration/batching node in your Tridion.ContentManager.config.xml

  • make sure dev-mtsuser account isn't locked out too Commented May 16, 2017 at 16:13
  • administratorUserName attribute's value for the configuration/batching node in Tridion.ContentManager.config.xml is pointing to {Domain-Name}\dev-MTSUser. Anything more on this to check ? Commented May 16, 2017 at 19:18
  • Yes, that's expected, as that's the user-name in your error message. So as per @WarnerSoditus comment, you now need to check that user is valid on the system, not locked and is allowed to access the Content Manager. Commented May 17, 2017 at 8:34
  • dev-mtsuser is domain user; its user profile shows its active and not locked; to login to CME i need to reset its password since we do not have its password details available. Is it OK if i reset password for this devmts-user? Commented May 23, 2017 at 16:12

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