2

Tridion Content Manager Batch Processor service (windows service) gives below error in event logs on startup. Any suggestions how to fix this up

Access is denied for the user {Domain-Name}\dev-MTSUser.


Component: Tridion.ContentManager.Batching
Errorcode: 770
User: NT AUTHORITY\NETWORK SERVICE

StackTrace Information Details:
   at Tridion.ContentManager.Queuing.QueuingEngine.LoadAccessToken(String userName)
   at Tridion.ContentManager.Queuing.QueuingEngine..ctor(String userName)
   at Tridion.ContentManager.Batching.BatchProcessor.QueueConsumerHandler.DoWork()
2

1 Answer 1

3

As per my previous answer, check the administratorUserName attribute's value for the configuration/batching node in your Tridion.ContentManager.config.xml

4
  • make sure dev-mtsuser account isn't locked out too Commented May 16, 2017 at 16:13
  • administratorUserName attribute's value for the configuration/batching node in Tridion.ContentManager.config.xml is pointing to {Domain-Name}\dev-MTSUser. Anything more on this to check ? Commented May 16, 2017 at 19:18
  • Yes, that's expected, as that's the user-name in your error message. So as per @WarnerSoditus comment, you now need to check that user is valid on the system, not locked and is allowed to access the Content Manager. Commented May 17, 2017 at 8:34
  • dev-mtsuser is domain user; its user profile shows its active and not locked; to login to CME i need to reset its password since we do not have its password details available. Is it OK if i reset password for this devmts-user? Commented May 23, 2017 at 16:12

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.