When we click "Update Preview" on our site using XPM in IE, we always get the following javascript error: "Access is denied." in IE console and the browser never finishes the "Loading.." overlay.

The error comes from Content_v7., Line: 38, Column: 312, which refers to var a=window.parent.frames["cookie_cleaner"].

In Chrome there is no issue. Any clues?

2 Answers 2


This can happen if you haven't added an se_blank.html file to your website. In IE it probably loaded an error page from a different domain then (when you have "friendly error messages" turned on) which leads to this access denied error when attempting to access it.

To fix the problem, you should follow the following installation instructions: Preventing 404 errors on your staging Web site

  • I placed se_blanck.html in the specified location, but still the issue persists. Also I am seeing lot of errors like SEC7111: HTTPS security is compromised by res://ieframe.dll/*
    – GVK
    Jul 10, 2017 at 20:29
  • Make sure you spelled it correctly :) And check the logs of your staging website to see what status code is returned for the request for that file. Jul 11, 2017 at 14:28
  • :) That was typo in the comments.
    – GVK
    Jul 11, 2017 at 17:48

Our issue got resolved. We had some internal URL Rewrites which was causing the issue. Corrected it and "Update Preview" started working in IE too.

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