I'm implementing SDL Web Experience Optimization 8 with Experiments. The Experiments are showing in a Page without any issues. But when I try to enable Google Analytics for Experiments I'm getting below error:

ClassNotFoundException: com.tridion.smarttarget.analytics.google.GoogleAnalyticsManager

I have followed SDL document to setup the Experiments and Analytics as well. Am I missing any jar files?

I cannot find the above class in smarttarget_core.jar. Other jar files I'm using related to Experience Optimization are smart target_cartridge.jar, session_cartridge.jar, smarttartget_entitymodel.jar.

1 Answer 1


In the installation media of your Experience Optimization release, you will find the following folder:

Content Delivery\roles\api\google-analytics-provider\lib

In there are 10 more jars, the last one named smarttarget_google-analytics.jar, which is the one that contains your missing class.

Following the documentation, you should:

From the installation media folder Content Delivery\roles\api\google-analytics-provider\lib\, copy all files to the WEB-INF/lib/ subfolder of the Web application.

So it looks like you missed a step.

  • After adding those jars now the issue is resolved. But, still I need to complete the configurations at GA end to complete the analytics part. @Bart Thanks for your answer.
    – Rajesh G
    Commented Jul 26, 2017 at 7:42

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