We are trying to upgrade our Tridion publisher server from Tridion SDL 2011 SP1 HR2 to Tridion SDL 2013 SP1.

First, the upgrade installer requests de prerrequisites.msi file and the installer does not let us to continue. In the filesystem cache we find out this file but after apply the MSI the installer request us the postinstaller.msi file. We also find out this file in the filesystem cache. After that, the installer request ostinstallerhotfix.msi.

We have tried to uninstall and after reinstall, but now the installer show an error and the installation process has not ended correctly:

"product installation is failed. The error occured during the process. One or more problems caused the setup to fail".

In the log file we can see this exception:

InitializeProperties: config path: [installation bin path]\Tridion.ContentManager.config Exception thrown by custom action: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object. at CSharpCustomActions.InitPropertiesCustomActions.SetUpgradeFrom2011(Session session) at CSharpCustomActions.InitPropertiesCustomActions.InitializeProperties(Session session) --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr) CustomAction InitializeProperties returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 18:28:30: InitializeProperties. Return value 3. Action ended 18:28:30: INSTALL. Return value 3.

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