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We have a .NET web application using DXA 1.7 and SDL Web 8.5, we have configured XO and we're having trouble with the "Views" counter in experiments. The "Conversions" counter is working fine but the "Views" counter is always 0.
Anyone knows how SmartTarget updates the views counter in experiments?
Finally found that the error in the views counter was an error in the Experience Optimization DXA module.
SDL support confirmed it, and to fix the problem, a hotfix will be released on January 2018.
The short answer is that it is done automatically by the Query control. So when the Experiment is rendered, a view will be tracked. The tracking is done through the AnalyticsManager which in turn uses a configurable provider to do the tracking and retrieval of data. A default Google Analytics provider is given out-of-the-box.
If you are using the API directly instead of the controls, you will need to track the view yourself, by calling the TrackView method on an AnalyticsManager instance.
