Encountered error as below in content manager when trying to display component details

enter image description here

It happens after the database name was changed after migration.

Event Log

enter image description here

  • Check if you can access the database from the server where CMS is installed. Also provide the error detail from Event log. Feb 19, 2018 at 7:47
  • I'm able to access the content manager database using MS SQL and also the broker DB using Sesame Data Browser.
    – J-T
    Feb 19, 2018 at 7:55

1 Answer 1


To fix this issue, please verify the following steps:

  • Ensure that the MSDTC settings enabled on both the Content Manager server and the Database server.

  • Go to "Administrative Tools > Component Services"

  • On the left navigation tree, go to "Component Services > Computers > My Computer" (you may need to double click and wait as some nodes need time to expand)
  • Right click on "My Computer", select "Properties"
  • Select "MSDTC" tab
  • Click "Security Configuration"
  • Make sure you check "Network DTC Access", "Allow Remote Client", "Allow Inbound/Outbound", "Enable TIP" (Some option may not be necessary, have a try to get your configuration)
  • The service will restart

On your client computer use the same above procedure to open the "Security Configuration" setting, make sure you check "Network DTC Access", "Allow Inbound/Outbound" option, restart service and computer if necessary.

On you SQL server service manager, click "Service" dropdown, select "Distribute Transaction Coordinator", it should be also running on your server computer.

enter image description here

To verify this, open the "Windows Firewall with Advanced Security” MMC and enable the rules highlighted in the screenshot below:

Hope it helps.

enter image description here

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.