Anyone based this on an error message, On-premises SDL Wordserver upgraded to 11.3 and SDL Tridion 2013sp1 TM - connector configured with newly upgraded endpoint URL credentials and configuration on the TranslationManager.config, Endpoint URLs are accessible on the server. I feel something missing from the Wordserver side configuration.

2018-03-07T09:25:06 `Tridion.TranslationManager.Service` SendForTranslation
An error occured while processing an item: User is not a member of Client test (deleted:1033) Code: 400. Type: VALIDATION.   title: Test_Übersetzung_märz   Translation Job id: 435
User is not a member of Client test (deleted:1033) Code: 400. Type: VALIDATION. 
at Tridion.TranslationManager.DomainModel.TranslationSystems.WorldServerV11.WorldServerV11Configuration.GetJsonResponse(WebRequest
at Tridion.TranslationManager.DomainModel.TranslationSystems.WorldServerV11.WorldServerV11Configuration.Post(String
relativeUrl, String obj)    
at Tridion.TranslationManager.DomainModel.TranslationSystems.WorldServerV11.WorldServerV11TranslationSystemJobRequest.PrepareTranslationJobForCompletion)
at Tridion.TranslationManager.DomainModel.Service.SendForTranslationTask.FinalizeTmsJob(TranslationJob
job, TranslationSystemJobRequest jobRequest, IEnumerable`1
at Tridion.TranslationManager.DomainModel.Service.SendForTranslationTask.ProcessClient(TranslationJob job, String clientId, List`1 resolvedItems)    at Tridion.TranslationManager.DomainModel.Service.SendForTranslationTask.Process()
at Tridion.TranslationManager.DomainModel.Service.ServiceTask.ThreadMethod()Translation Job

Any help would be highly appreciated.

2 Answers 2


It indeed looks like Worldserver side, please verify whether the "test" Client exists in WorldServer (Management -> User setup -> Clients). The message indicates that the Client has been deleted.

Is this for an old Translation Job created before the upgrade?

  • It's new job created and send for translation, I'm not sure about the old job let me double check
    – Velmurugan
    Mar 7, 2018 at 11:53

We fixed this issue,

In the CMS Global Parent Content Publication properties, The "Translation" tab Translation source configuration is not configured as highlighted values.

enter image description here

  • I'm not sure if I understand the solution, you say "is not configured as highlighted values", but should they be and they weren't earlier? All the highlighted values from the screenshot are read from Worldserver via the Translation Manager service.
    – Atila Sos
    Mar 8, 2018 at 10:28
  • Actually, what I came to know, they had those values previously but while upgrading they took PROD world server DB to DEV world server. and then they updated 11.3 server endpoint with T2013sp1 TranslationManager.xml then those values are gone. suspecting PROD and old DEV clients names are not in sync.
    – Velmurugan
    Mar 8, 2018 at 13:26
  • Yeah, that would explain the difference. The TM service reads all the available values from the WS endpoint defined in the config. If you haven't reconfigured those values than they would stay the old ones which might not be present in the "new" WS.
    – Atila Sos
    Mar 8, 2018 at 15:11

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.