We are using SDL Web 8.5 and DXA 1.6. We are trying to create profile from our website which needs to be saved in Audience Manager. We have our code written in DXA (.Net) to create/update profile in Audience Manager and we are using: Tridion.OutboundEmail.ContentDelivery.Profile

The problem is when we create/update profile, it stays for 2-3 days (i.e. when we go to our website we can see our new/updated profile information). After that, the profile information doesn't show on website. We also noticed that in Tridion Audience Manager section we don't see that profile information added that we created from website. Can anyone please tell me if any configuration changes are missing which is why the profile is not being saved properly?

  • Are you using the DXA Audience Manager Module? – Rick Pannekoek Dec 3 '18 at 17:37
  • How to check that? – user2803 Dec 5 '18 at 9:33
  • If you don't know, I guess the answer is "no". :-) Check if there is a DLL called Sdl.Web.Modules.AudienceManager.dll in the bin Folder (and/or an Area named AudienceManager). – Rick Pannekoek Dec 5 '18 at 15:51
  • If you're not using it yet: consider doing so. – Rick Pannekoek Dec 5 '18 at 15:52
  • I thought SDL Web 8.5 goes with DXA 1.7 to at least DXA 2.0. Not sure if 1.6 is an issue, but Frank Taylor mentioned problems with Audience Manager contacts with DXA 1.6 and CIL 8.3 in this post. Technically the post should be a Trex question. – Alvin Reyes Dec 5 '18 at 22:25

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