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We are installing SDL Web 8.5 with development purposes. The problem is we get this error when running the installer:

error

The error is: Error occurred while attempting to communicate with Topology Manager Service at 'http://localhost:92/ttm201601'. The server returned the following response code: 500 (InternalServerError).

We get the same message in the log file.

After that, installation software does a rollback.

This is the extract of the log file:

Calling custom action CommonCustomActions!CommonCustomActions.CreateCMEntityCustomActions.CreateCMEntityExecute Begin CreateCMEntityExecute CreateCMEntity: Delete user account _Tridion_Temp_User_. CreateCMEntity: Create user account _Tridion_Temp_User_. CreateCMEntity: Add user account _Tridion_Temp_User_ to group SDL85\Topology Manager Administrators. Execute application 'net' with arguments 'localgroup "Topology Manager Administrators" "_Tridion_Temp_User_" /add' CreateCMEntity: result '0' CreateCMEntity: Add user account _Tridion_Temp_User_ to group S-1-5-32-544. Execute application 'net' with arguments 'localgroup "Administradores" "_Tridion_Temp_User_" /add' CreateCMEntity: result '0' CreateCMEntity: Log on as user _Tridion_Temp_User_. Website with id '2' is started Website with id '3' is started CreateCMEntity: Run PS command: Add-TtmCmEnvironment -Id 'Tridioncm_local' -CoreServiceRootUrl 'net.tcp://localhost:2660' -WebsiteRootUrl 'http://SDL85:91' -AuthenticationType 'Windows' -UserName 'SDL85\MTSUser' -Password '****' -TtmServiceUrl 'http://localhost:92/ttm201601'. CreateCMEntity: error Error occurred while attempting to communicate with Topology Manager Service at 'http://localhost:92/ttm201601'. The server returned the following response code: 500 (InternalServerError). MSI (s) (A4!5C) [12:05:14:409]: Product: SDL Web Topology Manager -- Error occurred while attempting to communicate with Topology Manager Service at 'http://localhost:92/ttm201601'. The server returned the following response code: 500 (InternalServerError).

Error occurred while attempting to communicate with Topology Manager Service at 'http://localhost:92/ttm201601'. The server returned the following response code: 500 (InternalServerError). CreateCMEntity: Delete user account _Tridion_Temp_User_. CustomAction CreateCMEntityExecute returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (A4:44) [12:05:21:459]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (A4:44) [12:05:21:460]: User policy value 'DisableRollback' is 0 MSI (s) (A4:44) [12:05:21:460]: Machine policy value 'DisableRollback' is 0 Action ended 12:05:21: InstallExecuteAgain. Return value 3.

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This is solved now. It was a bad combination of Windows server roles.

First, we had the Domain Controller Role in our server. (more information in Topology manager not installed: Authorization denied)

In a different installation, server was not a domain controller but we had a problem with IIS.

Finally we found the right setup for our Windows installation and everything went fine.

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