We have a DXA 1.7 application, the site works fine most of the time, but sometimes the page load takes almost 5 minutes and during that time I get the below exception in event viewer log.

"The process cannot access the file 'BinaryData\100011\Images\test-image.jpg' because it is being used by another process."

Please suggest what could be the issue here or direction to troubleshoot the issue.

  • seems like it's concurrency problems with Binary Module, you may have to fix BinaryModule to implement a file lock mutex mechanism, not sure it's fixed in DXA framework DXA 1.7, it's already Retired, think of upgrading to latest version.
    – Velmurugan
    Commented Oct 9, 2019 at 18:19
  • 1
    You don’t have something else scanning the images do you (such as a virus checker), just something I’ve seen before. Commented Oct 13, 2019 at 18:57

1 Answer 1


will it possible to browse following image: (hostname)\BinaryData\100011\Images\test-image.jpg?

in case normal scenario will this image be downloading?

if this image can be traced try to delete this image. before deleting make sure your application does not have any reference of this image.

sometimes 3rd party integration caused this kind of issues. it was worth checking those integrations too 1.e: search, analytics etc.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.