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We are using SDL 2013 SP1 HR1 with Oracle 12c. Suddenly contact sync stopped working and we are getting below error in synchronization log file:

[Error] XmlHttp send failed for user: Anonymous (url: http://192.168.100.50:9022/outbound_email/profilesync.jsp). at
 Tridion.AudienceManagement.DomainModel.Utilities.XmlHttpRequest.Send(String url, String body, RequestMethod method) at
 Tridion.AudienceManagement.DomainModel.Synchronization.SynchronizationBatch.Process(Boolean deserializePsResponse) at
 Tridion.OutboundEmail.Services.Synchronizer.PsToCmSynchronizationTask.SynchronizeToContentManager(UserContext userContext, Boolean& workProcessedSuccesfully) at
 Tridion.OutboundEmail.Services.Synchronizer.PsToCmSynchronizationTask.Process() at
 Tridion.AudienceManagement.DomainModel.Utilities.OutboundEmailServiceBase`1.Process(UserContext userContext) 2020-04-22T15:37:20   [Error] There are multiple root elements. Line 1, position 117. at
 System.Xml.XmlTextReaderImpl.Throw(Exception e) at
 System.Xml.XmlTextReaderImpl.ParseDocumentContent() at
 System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc) at
 System.Xml.XmlDocument.Load(XmlReader reader) at
 System.Xml.XmlDocument.Load(Stream inStream) at
 Tridion.AudienceManagement.DomainModel.Utilities.XmlHttpRequest.Send(String url, String body, RequestMethod method)

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