All our publishing jobs are failing for some reason. We see this Debug message in the logs, but no hard error message:

2020-11-13 10:20:47,537 DEBUG [http-nio2-8084-exec-7] LegacyStateXMLRenderer - Generated State XML for execution id tcm:0-1040981-66560 is: 
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<deployerTransaction processorId="25700@servername" transactionId="tcm:0-1040981-66560" started="true" startTime="2020-11-13T10:20:44.257-06:00" failed="true" endTime="2020-11-13T10:20:45.013-06:00" completed="false" currentStep="FinalizeStep">
    <PrepareStep id="PrepareStep" started="true" startTime="2020-11-13T10:20:44.483-06:00" failed="true" endTime="2020-11-13T10:20:44.987-06:00" completed="false">
        <Notification status="FAILED">Phase: Deployment Processing Phase failed. Failed to execute pipelineId: 'Tridion-Bootstrap' for 'tcm:0-1040981-66560' because of No implementation found for step: TridionUnzipStep</Notification>
    <ProcessingStep waitForCommit="false" id="Processing" started="false" failed="false" completed="false">
    <PreFinalizeStep id="PreFinalizeStep" started="false" failed="false" completed="false">
    <FinalizeStep id="FinalizeStep" started="false" failed="false" completed="false">

And we see a popup warning message if we click on the Failed transaction in the Preparing Deployment phase of the transaction that reads "Phase: Deployment Processing Phase failed. Failed to execute pipelineId: 'Tridion-Bootstrap' for 'tcm:...' because of No implementation found for step: TridionUnzipStep

As far as we can tell permissions are set up properly. Tridion Support has said they can't find anything wrong with our config files

The TridionUnzipStep exists and looks normal. We don't see anything unruly like nested comments or anything like that. Has anyone else seen this?

  • Welcome to Tridion stack exchange. Please let us know when you say you upgrade to Sites 9.1 . Did you upgrade from Sites 9.0 or lower please let us know From which version you are upgrading . Did you install the deployer-combined services. Are you able to preview the page on the content manager . Are you using DXA.
    – Anand N S
    Commented Dec 14, 2020 at 20:50
  • We are upgrading from Web 8.5 to Sites 9.1. We installed deployer-sites-combined. We are able to preview - that's an excellent thought to check on that, though. And no, we are not using DXA.
    – kromaak
    Commented Dec 14, 2020 at 21:01
  • Please refer to the link on the answer below.
    – Anand N S
    Commented Dec 14, 2020 at 21:30
  • kromaak , let us know if you are facing the issue
    – Anand N S
    Commented Jan 11, 2021 at 15:39
  • Are you using an add-on service? if yes Are there any extensions uploaded to the add-on service?
    – Velmurugan
    Commented Jan 12, 2021 at 8:01

1 Answer 1


Please refer to the following reference link1 and link2

Hope it Helps.

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