Search by text is not working in tridion cms though it works fine with search with tcm id after we migrated tridion to azure. whenever we try to search with any text other than tcm id, we get following error:

Error occurred while processing the request: The remote server returned an error: (403) Forbidden.

Component: Tridion.ContentManager.CoreService Errorcode: 854 User: NT AUTHORITY\NETWORK SERVICE

StackTrace Information Details: at System.Net.HttpWebRequest.GetResponse() at Tridion.ContentManager.Search.SolrClient.ProcessResponse(HttpWebRequest webRequest, Boolean isUpdate, Boolean isBinary, String& responseData) at Tridion.ContentManager.Search.SolrClient.Post(String postCommand, String solrCommandUrl, String& responseData)

It seemsSolr search is not working. we tried to hit solr search url: http://localhost:8983/ on server where cms is installed but we get "HTTP Status 403 – Forbidden" error.

We have tried all options mentioned below; Verify web contant manager snap-in for search settings(Query engine settings, Indexer service settings Verifying solr-tomcat/config/web.xml for correct group and servername Verifying MTS user part of correct search group.

But it didn't help yet and solr search is not working.

Please let me know if anybody has any idea about this issue.

  • Did you try re-indexing using the following power shell command Sync-TcmSearchIndex
    – Anand N S
    Jun 17, 2021 at 17:31
  • Did you try this URL - my.tridion:8983/#/tridion and did you try accessing using MTSUser
    – Anand N S
    Jun 17, 2021 at 17:32
  • Please check this link and cross verify your MTSUser - tridion.stackexchange.com/questions/17473/…
    – Anand N S
    Jun 17, 2021 at 17:38
  • Yes, already all above things including re indexing by sync command and tried accessing solr url using MTS user but still its giving 403 error. Also, verified the MTS user and its correctly configured. Jun 18, 2021 at 5:42
  • If the MTSUser cannot login to the SOLR connection, then I have to question the part where you say "it's correctly configured". It sure looks like something is missing, as search is still not working, and you can't login to SOLR. Maybe try re-running setup and ask it to do a repair?
    – Nuno Linhares
    Jun 21, 2021 at 8:15


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