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we have DXA java implementation.

when trying to browse website we are seeing 500 error intermittently. in log files following are the error messages:

  1. localhost.2021-11-19.log

19-Nov-2021 10:02:07.595 SEVERE [http-nio-8085-exec-1] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [org.springframework.web.servlet.DispatcherServlet] in context with path [] threw exception com.sdl.odata.client.api.exception.ODataClientRuntimeException: Retry limit exceeded.

  1. cd_client.2021-11-19.log

10:13:10.548 [http-nio-8085-exec-10] INFO c.s.w.client.impl.OAuthTokenProvider - Obtaining token using refresh token not successful: Unable to get response from OData service: {"error":"Access Denied: Refresh token is not valid."} . Trying to obtain new one using client id/secret.

  1. catalina.out

09:26:31.507 [http-nio-8085-exec-3] INFO c.s.w.client.impl.OAuthTokenProvider - Obtaining token using refresh token not successful: Unable to get response from OData service: {"error":"Access Denied: Refresh token is not valid."} . Trying to obtain new one using client id/secret.

we have already implemented the suggestions provided in following gateway articles: https://gateway.sdl.com/communityknowledge?articleName=000003849 https://gateway.sdl.com/articles/SolutionArticles/000008634?articleName=000010213

Problem is not yet resolved

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