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We have an Add-on package (a ZIP file) that contains a manifest file, configuration, and External Content Library (ECL) Provider-related DLL files as per guidelines from SDL docs. https://docs.rws.com/816112/782949/sdl-tridion-sites-9-5-main-documentation/add-ons-feature https://docs.rws.com/816112/750864/sdl-tridion-sites-9-5-main-documentation/basic-structure-of-the-add-on-manifest-file

We are uploading this package to CMS (Tridion 9.5) through Add On service but received the below error

One or more Extensions in the Add-on failed to run. Contact the developer(s) of the Extension(s) to have this issue resolved
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-A***B, Process: TcmBatchProcessor)
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-A***B, Process: TcmServiceHost)
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-A***B, Process: Tridion.TranslationManager.Service)
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-A***A, Process: TcmPublisher)
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-***CB, Process: TcmWorkflowAgent)
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-***9A, Process: TcmServiceHost)
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-A***CB, Process: TcmSearchIndexer)
Can not initialize add-on. (Environment: cmSites, Client Identity: IP-A***B, Process: w3wp)

Has anyone experienced similar issues? Any help would be greatly appreciated.

Update1:

Manifest.json:

{ 
"manifestVersion": "1.0", 
"version": "1.0.0.0-release", 
"id": "CloudinaryProvider", 
"author": "my company", 
"description": "Cloudinary ECL Provider by company", 
"name": "Cloudinary Provider" 
}
Improve this question
8
  • 1
    What's in the Event log on the server running Addon service and CM server?
    – Neil
    Nov 26, 2021 at 14:37
  • Can you share the manifest file and configuration and mask your configuration if there is any sensitive information? can you also update the event logs?
    – Velmurugan ♦
    Nov 26, 2021 at 22:29
  • Event log: Error: Windows cannot load the extensible counter DLL ASP.NET_2.0.50727. The first four bytes (DWORD) of the Data section contains the Windows error code. Windows cannot load the extensible counter DLL ASP.NET_64_2.0.50727. The first four bytes (DWORD) of the Data section contains the Windows error code. Warning: (CertificateServicesClient-AutoEnrollment) for local system with Thumbprint 9d *** is about to expire or already expired.
    – Kamaldeen
    Nov 29, 2021 at 6:03
  • Manifest.json: { "manifestVersion": "1.0", "version": "1.0.0.0-release", "id": "CloudinaryProvider", "author": "my company", "description": "Cloudinary ECL Provider by company", "name": "Cloudinary Provider" }
    – Kamaldeen
    Nov 29, 2021 at 6:04
  • 1
    And what's in the ECL log file? (Please update the question rather than responding in comment)
    – Rick Pannekoek
    Dec 2, 2021 at 16:31

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