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We have developed website using Tridion Sites 9.5 and Dyndle. Suddenly the website is throwing 404 error and below is the error printed in the DD4T log file.

>>GetContentByUrl(/system/redirect-links.html/index.html)
DEBUG 2023-05-23 14:24:30,189 9408593ms Performance            Debug              - GetContentByUrl: about to create query
DEBUG 2023-05-23 14:24:30,189 9408593ms Performance            Debug              - GetContentByUrl: created query
DEBUG 2023-05-23 14:24:30,189 9408593ms Performance            Debug              - GetContentByUrl: added criteria to query
DEBUG 2023-05-23 14:24:30,205 9408608ms Performance            Debug              - GetContentByUrl: about to execute query
DEBUG 2023-05-23 14:24:44,714 9423117ms Performance            Debug              - GetContentByUrl: executed query
DEBUG 2023-05-23 14:24:44,714 9423117ms Performance            Debug              - <<GetContentByUrl(/system/redirect-links.html/index.html)
DEBUG 2023-05-23 14:24:44,730 9423133ms Performance            Debug              - finished loading page content from provider with url /system/redirect-links.html/index.html, has value: False
DEBUG 2023-05-23 14:24:44,730 9423133ms Performance            Debug              - <<TryFindPage (/system/redirect-links.html/index.html
ERROR 2023-05-23 14:24:44,730 9423133ms DefaultLogger          GetDefinitions     - Redirects page is not published. Url : /system/redirect-links.html

The redirect page is already published.

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  • @Quirijn need your help
    – Abdul Qadir
    May 25 at 5:44

1 Answer 1

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The content service was not responding it was healthy but when querying any data it was not responding so we restarted the service and it fixed the issue

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  • If restarting solved it… the issue probably will come back. I’d recommend having a test that validates the service is responding and triggering an alert whenever it doesn’t. I wouldn’t go as far as automatically restarting the service until you’re comfortable with your tests…
    – Nuno Linhares ♦
    Jun 1 at 14:06

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