How to configure the Tridion Monitoring Service?

Question

cd_monitor_conf.xml contains the entries:

<HeartbeatMonitoring ListenerPort="20131" EnableRemoteHeartbeats="true">
    <AutomaticServiceRegistration RegistrationFile="RegisteredServices.xml" />
    <Services>
        <Service ServiceType="SearchService"    TimeoutValue="10m" />
        <Service ServiceType="Search Indexer"   TimeoutValue="10m" />
        <Service ServiceType="Search Host"      TimeoutValue="10m" />
        <Service ServiceType="Publisher"        TimeoutValue="10m" />
        <Service ServiceType="WorkflowAgent"    TimeoutValue="10m" />
        <Service ServiceType="TransportService" TimeoutValue="10m" />   
    </Services>
</HeartbeatMonitoring>

And the entry:

<HttpServiceHealthMonitor ServiceType="IIS" PollInterval="10m" TimeoutInterval="30s">
<Request URL="http://nlhdclabtcm.hinttech.local/WebUI/SplashScreen.html">
</HttpServiceHealthMonitor>

The Tridion Services defined in cd_monitor_conf.xml are running.

cd_monitor.log contains entries like this:

2013-03-14 00:00:16,361 INFO IsAliveEventHandler - TMA-AG-10000 Monitoring agent is alive

and this:

2013-03-14 00:09:18,284 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service BusinessConnector - Health check failed. Status: HTTP/1.1 401 Unauthorized

2013-03-14 00:09:18,286 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service IIS - Health check failed: HTTP/1.1 401 Unauthorized

2013-03-14 00:09:18,289 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service WorkFlowListener - Health check failed. Status: HTTP/1.1 401 Unauthorized

2013-03-14 00:09:18,294 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service WebDAV - Health check failed: HTTP/1.1 401 Unauthorized

Why is there only one IsAliveEventHandler - Monitoring agent is alive event in the logfile?

Why are there no entries for the health of the WorkflowAgent or Publisher in the logfile?

I experimented with the tag:

<Authentication Scheme="NTLM" Host="NLHDCLABTCM" Domain="NLHDCLABTCM" Username="MTSUserAccount" Password="MTSUserPassword" />
<Authentication Scheme="Basic" Username="MTSUserAccount" Password="MTSUserPassword" />

Why does the monitor logfile show the following entries?

2013-03-14 00:09:18,284 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service BusinessConnector - Health check failed. Status: HTTP/1.1 401 Unauthorized

2013-03-14 00:09:18,286 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service IIS - Health check failed: HTTP/1.1 401 Unauthorized

2013-03-14 00:09:18,289 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service WorkFlowListener - Health check failed. Status: HTTP/1.1 401 Unauthorized

2013-03-14 00:09:18,294 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service WebDAV - Health check failed: HTTP/1.1 401 Unauthorized

On the server I can access those URL's with the MTSUserAccount/Password.

Update 1

Version info:

Windows Server 2008 SP2 with SDL Tridion 2011

Content Manager Explorer - Build 6.1.0.55920

Content Manager - Build 6.1.0.996

Update Version - SP1

Configuration

The config.xml contains the element:

<HttpServiceHealthMonitor ServiceType="IIS" PollInterval="10m" TimeoutInterval="30s">
<Request URL="http://nlhdclabtcm.hinttech.local/WebUI/SplashScreen.html"/>
<Authentication Scheme="NTLM" Username="myMTSaccount" Password="myPassword"/>
</HttpServiceHealthMonitor>     

The Authentication element is shown without the Host or Domain attribute, but I have experimented with Host and Domain also, but this gives the same error.

Don't know what NTLMv1 is, I am using 2008SP2...

Authentication

In IIS Manager the WebUI folder has only Windows Authentication enabled, others like Basic Authentication is disabled.

Logfile

Now I do see the TMA-AG-99999 lines in the log. So this answers my question on how to see that the services are running.

2013-03-18 15:03:12,568 INFO Server - TMA-SV-10000 Listening for connections on port 20132

2013-03-18 15:03:12,589 INFO HeartbeatListener - TMA-HB-10000 Listening for heartbeats on port 20131

2013-03-18 15:03:14,592 INFO ServiceStatusStore - TMA-AG-99999 Status of service 'Publisher' changed to OK

The other question is the authentication problem of e.g. the SplashScreen.

2013-03-18 15:04:13,125 INFO AbstractHTTPHealthMonitor - TMA-PO-10001 Service IIS - Health check failed: HTTP/1.1 401 Unauthorized

Answer 1

On my SDL Tridion 2011 SP1 HR1 installation I only have the HeartbeatMonitoring enabled, and that usually gives very little info in the cd_monitor_conf.xml logfile (log.level set to INFO in logback.xml).

2013-03-18 11:33:41,358 INFO Agent - TMA-AG-10000 Loading configuration from cd_monitor_conf.xml

2013-03-18 11:33:41,490 INFO Agent - TMA-AG-10000 Starting Tridion Monitoring Agent

2013-03-18 11:33:41,491 INFO EventDispatcher - TMA-AG-10000 Event dispatcher has started

2013-03-18 11:33:41,494 INFO Server - TMA-SV-10000 Listening for connections on port 20132

2013-03-18 11:33:41,509 INFO HeartbeatListener - TMA-HB-10000 Listening for heartbeats on port 20131

2013-03-18 11:33:47,511 INFO ServiceStatusStore - TMA-AG-99999 Status of service 'WorkflowAgent' changed to OK

2013-03-18 11:33:47,512 INFO ServiceStatusStore - TMA-AG-99999 Status of service 'TransportService' changed to OK

2013-03-18 11:33:51,513 INFO ServiceStatusStore - TMA-AG-99999 Status of service 'Publisher' changed to OK

I usually don't see log changes until I stop the service again (when testing it), and if left on long enough, you will see more if the ServiceStatusStore messages appear. Eventually also a couple of

2013-03-18 11:37:52,823 INFO IsAliveEventHandler - TMA-AG-10000 Monitoring agent is alive

Messages will appear in my log, but with ta monitoring interval set at 10 minutes, it will might a while for all of those monitoring agents to be reported as online in the log it seems.

You could consider setting the log.level at DEBUG to see more information, I still found that unless some of the services are not responding or stopped, the logfile didn't always update instantaneously.