We are getting below error when open Template builder when opened using LDAP(Domain) accounts.

The request failed with HTTP status 401: Unauthorized.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Tridion.ContentManager.Templating.CompoundTemplates.DomainModel.Proxy.CompoundTemplateWebService.Login(Boolean initData)
   at Tridion.ContentManager.Templating.CompoundTemplates.DomainModel.Model.Login(Uri contentManager, NetworkCredential credentials)
   at Tridion.ContentManager.UI.CompoundTemplateDesigner.DesignerForm.LogonAs(Uri uri, Exception initialError)

When we use local Admin account to connect it is working and able to open Template builder.

Has anyone faced similar issue.

Update--- When I updated Tridion/Templating(/templating/compoundtemplatewebservice.asmx) authentication from Windows Authentication to Anonymous it worked. Is it recommended to keep anonymous for Tridion/templating.

Update 2-- When a new user is added from LDAP to Tridion the user is able to login. Existing LDAP users template builder is not opening.

1 Answer 1


The online docs [login required] indicate that the Content Manager Explorer website should be set to allow anonymous access if you wish to use LDAP authentication. Note that it is not recommended to use both Active Directory and LDAP authentication on a single CMS server

  • Tridion is set up with Anonymous authentication. Only Tridon\Templating is set to use Windows Authentication. It was working previously and failed after a License upgrade.
    – Ajo Mathew
    Commented Mar 17, 2014 at 12:39
  • I would say that Tridion\Templating should also be anonymous to allow the LDAP authentication to correctly function
    – Will Price
    Commented Mar 17, 2014 at 12:45
  • Do we have any reference on the same from Tridion Documentation .
    – Ajo Mathew
    Commented Mar 17, 2014 at 13:00
  • I have updated question with new information.
    – Ajo Mathew
    Commented Mar 17, 2014 at 13:17
  • Can the new users log into the Tridion Content Explorer GUI?
    – Will Price
    Commented Mar 17, 2014 at 13:18

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