I'm encountering a bit of a strange issue with the audience manager profile sync.

We want to send an email from the front-end, using the audience manager api, to an existing user, by utilizing this:

contact = new Contact(contactident);

And i can see in the submgmt database that user gets the SEND_EMAIL_PAGE_URI set to the page specified above.

This does not get picked up by the synchronization in to tridion, until the user actually do a profile update, then it's get picked up and an email is sent.

I know this was something that was working previously in an earlier tridion version (2011GA) but have the behavior changed? (can't open the api for 2013SP1). Do we have to change the last modified in some way in order to get this working?

Edit: also want to point out that i have the following configured in outboundemail.xml

<ConfirmationEmailDefaults type="Subscribe">

<ConfirmationEmailDefaults type="OptedIn">

<ConfirmationEmailDefaults type="ChangeProfile">

<ConfirmationEmailDefaults type="Unsubscribe" >

and a bunch of :

<ConfirmationEmail page="tcm:75-132-64">

that have the same page id as i specify in the code.

Br Martin

1 Answer 1


That functionality hasn't changed, no.

The most likely explanation is that you haven't configured "Subscribed" as an event that should result in an e-mail (but only "ChangeProfile" or perhaps "OptedIn"). Check the ConfirmationEmailDefaults and ConfirmationEmails sections of your OutboundEmail.xml configuration file.

  • Any other tips? See my edit
    – Berka
    Mar 26, 2014 at 12:36
  • After reading your question again I get the sense that you are trying to send e-mails on the CD side that aren't related to the subscription system (and you aren't actually creating or modifying the Contact - just saving it). Is that right? Mar 26, 2014 at 13:58
  • That's indeed the case here. As soon as the contact gets modified, the email is sent.
    – Berka
    Mar 27, 2014 at 10:05
  • Well yes, because that's the intended behavior. You should not try to use it to send out other kinds of e-mails -- that's what Mailings are for :) So if you want them to receive subscription e-mails when they sign up (for explicit opt-in for instance), you should use this functionality and make sure you set the SubscriptionStatus property before saving. But if you just want to e-mail the Contacts, you should create Mailings on the Content Manager side and send those. Mar 27, 2014 at 10:10
  • Let's say then, if we want to send an email based on user interaction (like entering email and hits send button) without beeing logged in. (and assuming the user exists)
    – Berka
    Mar 27, 2014 at 10:29

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