I'm trying to install de HR2 for Tridion 2011 SP1,

HR1 already installed:

  • Content Manager Explorer - Revisión
  • Content Manager - Revisión
  • Actualizar versión - Hotfix Rollup SDL Tridion 2011 SP1 - 1

I followed the steps to apply the hotfix , first applying the script in order to update the DB.

The problem appears when I try to run the patch for the content manager. It always fails with an windows error:

application has stopped working.

Some idea?

  • Please could you look through the installer logs (C:\ProgramData\SDL\Chainer\Logs) to see if anything is logged?
    – RjE
    Commented Apr 4, 2014 at 11:51
  • No files in the Logs folder. I repaired .NEt Framework 4 but still the same error: Nombre del evento de problema: CLR20r3 Firma del problema 01: sdltridion2011sp1hr2.exe Firma del problema 02: Firma del problema 03: 5044b448 Firma del problema 04: System.Configuration Firma del problema 05: Firma del problema 06: 5192a871 Firma del problema 07: 569 Firma del problema 08: 6b Firma del problema 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW Versión del sistema operativo:6.1.7601. Id. de configuración regional:3082 Commented Apr 4, 2014 at 12:19
  • Anything in the Event Viewer logs? Commented Apr 5, 2014 at 4:14

2 Answers 2


Are you running the SDL Tridion 2011 SP1 HR#2 installer as the user who originally installed SDL Tridion 2011 SP1 / SP1 HR#1? You could try renaming the Tridion.ContentManager.config configuration file to something else, for example Tridion.ContentManager.config.BCKP - once the installer is run, you can delete the one created by the upgrade, and then rename Tridion.ContentManager.config.BCKP to Tridion.ContentManager.config

  • I renamed the config file, but the error is still appearing. Commented Apr 7, 2014 at 7:30
  • 1
    At last I have installed the HR2 using the same user that installed the HR1 (the user of a colleague). That works fine. Thanks. Commented Apr 7, 2014 at 9:26

I recommend you to contact Tridion Customer Support...

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