I am able to register and sync the contact using Audience Manager APIS in Tridion 2013 SP1. But I am not able to login via this user.

  • Could you elaborate? Where did you create the Contact - on the website or in Tridion CME? Are you certain that the Contact has been synchronized (do you see it in the subscription database used by the website)? Did you use the sample Extended Details and sample subscription web pages, or did you create your own? etc. Apr 24, 2014 at 12:14
  • Created a user on CDA, I am able to see this user in Audience Manager at CMS. I have created my own Subscription page for creating a user
    – user918
    Apr 24, 2014 at 12:16
  • Did you specify an Address Book for the Contact, or did it end up in (Unassigned Contacts)? Apr 24, 2014 at 12:29
  • Its in assigned AB (Global --custom AB)
    – user918
    Apr 24, 2014 at 12:29
  • And that Address Book is synchronized to the CD database? Did you check if the Contact is in the submngt database after the synchronization? Apr 24, 2014 at 12:35

1 Answer 1


This can happen if the Address Book isn't set to be synchronized to the subscription database.

Make sure you add the Address Book to the "Audience Management" tab of a Publication which uses the right Synchronization Target. Also make sure that the "Synchronize Address Book" checkbox is checked (and thus the "Synchronized" list column says "Yes" next to the Address Book).

  • thanks a lot. Its working now. This was the missing step :) thanks again
    – user918
    Apr 24, 2014 at 12:58

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