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I have had to reinstall Tridion 2011 from scratch. I followed the official instructions on how to configure users permissions but am getting an error in the when the publisher service starts.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Tridion Publishing" /> 
        <EventID Qualifiers="0">100</EventID> 
        <Level>2</Level> 
        <Task>0</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2013-03-22T15:31:01.000000000Z" /> 
        <EventRecordID>63992</EventRecordID> 
        <Channel>Tridion</Channel> 
        <Computer>TCM01.MYDOMAIN.com</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>Access is denied for the user MYDOMAIN\tcmpublisher. Component: Tridion.ContentManager.Publishing Errorcode: 0 User: MYDOMAIN\tcmpublisher StackTrace Information Details: at Tridion.ContentManager.Queuing.QueuingEngine.LoadAccessToken(String userName) at Tridion.ContentManager.Queuing.QueuingEngine..ctor() at Tridion.ContentManager.Publishing.Publisher.QueueConsumerHandler.DoWork()</Data> 
    </EventData>
</Event>

I get nothing in the Tridion event log (C:\Program Files (x86)\Tridion\log) even with logback set to DEBUG. I can't think where else to look to find what's going wrong.

Any ideas?

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  • MYDOMAIN\tcmpublisher is added as a Administrator in SDL Tridion or configured as an Impersonation User? Mar 22 '13 at 15:59
  • Who is running the publisher service? Mar 22 '13 at 16:00
  • @BartKoopman MYDOMAIN\tcmpublisher is the user that the Tridion Content Manage Publisher service is running as. Ah, do I have to add them as a Tridion user? Mar 22 '13 at 16:09
  • @user978511 MYDOMAIN\tcmpublisher is the account running the publisher web service Mar 22 '13 at 16:10
4

The user account running the Publisher service (in your case MYDOMAIN\tcmpublisher) should be an SDL Tridion Administrator account or configured as an Impersonation User in the SDL Tridion MMC snap-in.

This is because the Publisher has to run with Administrator privileges so all Template actions can be executed and all items can be read.

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  • I added MYDOMAIN\tcmpublisher to the list of content manager users and made them administrator. All works. Thanks! Mar 22 '13 at 16:26
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Have you checked whether MYDOMAIN\tcmpublisher is having Read/Write access to the installed Tridion Folder (generally c:\program files (x86)\tridion)

Additionally check, if the MTS User has been set up correctly in DCOM+ for SDL Tridion Content Manager (Ensure it is not locked and its password is working fine)

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