Extended detail 'E-mail address' is not mandatory, while it is marked as (part of) the contact's identification. Please make sure all extended details that are marked as identification key are mandatory.

StackTrace Information Details:
   at Tridion.AudienceManagement.DomainModel.Dal.ExtendedDetailsDal.ValidateIdentificationKeys(Dictionary`2 details, Dictionary`2 uniqueIndexInfo)
   at Tridion.AudienceManagement.DomainModel.Dal.ExtendedDetailsDal.ExtendedDetails()
   at Tridion.AudienceManagement.DomainModel.ExtendedDetailCollection..ctor(UserContext userContext)
   at Tridion.AudienceManagement.DomainModel.Utilities.OutboundEmailServiceBase`1.CreateUserContext()
   at Tridion.AudienceManagement.DomainModel.Utilities.OutboundEmailServiceBase`1.ThreadLoop()

1 Answer 1


When is this error happening?

You may want to verify that in the Audience Manager database (by default Tridion_cm_email) in the fields definition of the table CONTACTS_EXTENDED_DETAILS whether the MAIL field is mandatory (Allows Nulls unchecked). You can use Sql Management studio to configure the CONTACTS_EXTENDED_DETAILS table.

Alternatively, do not include MAIL as part of the contact identification fields, since IDENTIFICATION_KEY is already usually the email address of the contact. For instance, check your tridion/config/OutboundEmail.xml file and look at the ContactDetails element. Remove the isIdentificationKey="true" attribute from the MAIL element. e.g.:

<ContactDetail name="MAIL" enableSearch="true" isEmailAddress="true">
     <Label>E-mail address</Label>

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