I installed a fresh patch of msi with validated code in my server. However, the CME does not load and just freezes as below. Where do I start looking for the error?
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Share more information - What msi/code and where?– Pankaj GaurJul 14, 2014 at 12:17
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Also, is there any error in the notification area or in the even log?– Pankaj GaurJul 14, 2014 at 12:21
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Do you see this problem in all browsers?– Jonathan WilliamsJul 14, 2014 at 12:24
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2Possible duplicate of During GUI Extension development, what are the likely causes of a blank user interface with a grey bar– Peter KjaerJul 14, 2014 at 13:14
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4 Answers
Open firebug or some sort of debug tool.
You'll find a call that looks more or less like this: http://servername/WebUI/Editors/CME/Views/Dashboard/Dashboard_v6.1.0.55920.11_.aspx?mode=js (in your case that v6.1... should probably be v7.0...., since you are on 2013 GA).
Copy that URL and load it in the browser, it should show you a .NET error trace that will help you identify what failed. The most typical cause is that an extension is mapped to a file location that doesn't exist.
answered Jul 14, 2014 at 12:30
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I personally call that one the 'white screen of death' - this one 99% of the time fails when there is a javascript error.
You can use chrome developer tools to see what's causing the error.
answered Jul 14, 2014 at 12:11
There are very good resources on SDL Live Content site for UI Troubleshooting, check below link.
Troubleshooting browser-based user interfaces (Login Required)
answered Jul 14, 2014 at 12:28
Adding the URL to the local intranet also fix this "White screen of death" in some cases
