I installed a fresh patch of msi with validated code in my server. However, the CME does not load and just freezes as below. Where do I start looking for the error?

CME not loading


4 Answers 4


Open firebug or some sort of debug tool.

You'll find a call that looks more or less like this: http://servername/WebUI/Editors/CME/Views/Dashboard/Dashboard_v6.1.0.55920.11_.aspx?mode=js (in your case that v6.1... should probably be v7.0...., since you are on 2013 GA).

Copy that URL and load it in the browser, it should show you a .NET error trace that will help you identify what failed. The most typical cause is that an extension is mapped to a file location that doesn't exist.


I personally call that one the 'white screen of death' - this one 99% of the time fails when there is a javascript error.

You can use chrome developer tools to see what's causing the error.


There are very good resources on SDL Live Content site for UI Troubleshooting, check below link.

Troubleshooting browser-based user interfaces (Login Required)


Adding the URL to the local intranet also fix this "White screen of death" in some cases

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.