4

After installing Context Engine (following the SDL Tridion 2013 SP1 live documentation) I found the request to create/update the device database is timing out.

CLI: java -Xmx1024m -jar lib\cwd_engine.jar https://context.sdl.com/seed

Output: Shutting HSQLDB context repository down : jdbc:hsqldb:file:/<website-path>/lib/../repository/sdl-context-repository;hsqldb.default_table_type=cached;hsqldb.write_delay_millis=5000;hsqldb.ock_file=true;hsqldb.tx=mvcc;readonly=false;files_readonly=false;hsqldb.log_data=true;hsqldb.cache_size=1000;hsqldb.cache_rows=5000

Error: Cannot execute context repository manager
com.sdl.context.engine.repository.exception.ContextRepositoryException: Cannot load context knowledge from https://context.sdl.com/seed; nested exception is java.net.ConnectException: Connection timed out: connect
at com.sdl.context.engine.knowledge.ContextKnowledgeLoader.loadFromUrl(ContextKnowledgeLoader.java:242) ~[cwd_engine.jar:1.0.10.3]
at com.sdl.context.engine.knowledge.ContextKnowledgeLoader.load(ContextKnowledgeLoader.java:98) ~[cwd_engine.jar:1.0.10.3]...

I suspect this is an issue at the URL end rather than a local issue, but that said, any advice would be great, thanks!

Improve this question

1 Answer 1

Reset to default
5

In order to successfully install/upgrade the Devices Database your server ip address needs to be added to the SDL Whitelist. Please contact to Customer Support or your sales contact in order to have this setup

Improve this answer
4
  • That's a real pain for development in a local vm (facepalm), thanks for the information Eric
    – binarybasher
    Sep 29, 2014 at 22:20
  • Is the device database copyright, if not can somebody post a copy of the ambient database?
    – binarybasher
    Sep 29, 2014 at 22:22
  • The device database is copyright
    – Eric Huiza
    Sep 29, 2014 at 22:27
  • 1
    Once you get it downloaded from one authorized IP you can copy it locally (but won't be able to update it automatically). The alternative would be yet another license file or check, which I really preferred to avoid.
    – Nuno Linhares ♦
    Oct 6, 2014 at 8:39

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.