Questions tagged [fredhopper]

Questions related to the use of Fredhopper together with Tridion.

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3
votes
1answer
243 views

Will SDL discontinue Smart Target in future as Fredhopper is sold out by SDL?

Recently, we have learned that SDL sold Fredhopper. It means SDL will discontinue the SmartTarget product?
6
votes
1answer
41 views

Fredhopper.biz.log performance analyzer

When we try to debug query instance performance with Fredhopper support, they allways require fredhopper.biz.log and based on it they provide some statistics from it which looks like this: Has anyone ...
4
votes
0answers
45 views

Copying SmartTarget promotions across environments

We have requirement to copy our SmartTarget promotions across environments. There is option to export configuration of indexer via doing following actions: Connected as the "fredhopper" user do: cd /...
5
votes
1answer
103 views

Fredhopper indexed items export/import

Is there any way (via API, or if not, by directly copying files) to export and import the indexed items from one Fredhopper indexer instance to another? I can get all the items via the following URL,...
2
votes
2answers
75 views

Fredhopper - Scaled Out Setup

I'm struggling to find information on scaling out Fredhopper (Indexer / Query Servers). I created an AIO machine and I can see that its working perfectly with SDL Experience Optimisation 8.5 Our ...
3
votes
3answers
77 views

error “File/folder does not exists!” when attempting to load metadata.xml with run-etl-job command

I'm unsure why seeing error "File/folder does not exists!" when attempting to load metadata.xml with run-etl-job command, as the folder exists and the dedicated fredhopper account has read/write ...
3
votes
1answer
98 views

Smart Target: A/B testing and Multivariate Testing

we have a requirement to do A/B testing or Multivariate Testing on sites using web 8.1 as CMS and DD4T .net MVC web application. Is there a way we can write rules in Fredhopper (Smart Target) to ...
2
votes
1answer
45 views

How do Publish Transactions relate to Fredhopper Index “updates?”

In order to promote content, I understand that we send (or publish content) to Fredhopper, which will "deploy" the updates to the Fredhopper Index by placing XML files into the default universe folder....
1
vote
3answers
210 views

Fredhopper Configuration for Experience Optimization

I am trying to configure the fredhopper-8.1-revision-1 for web 8.5. I am following the sdl Document to configure the fredhopper. As per document the processes are working till setting up the ...
3
votes
2answers
52 views

Promotion Publishing issue

I have added 4 components under "What" Tab for a Promotion in SmartTarget Tab in ContentManagerExplorer Trdion. And then saved the promotion and Published those 4 components. Now component1 and ...
2
votes
1answer
58 views

Smart Target kettle job is not running

I have created a promotion in Smart Target and published it and I can see promotion file is deployed in fredhopper indexer instance . But it is not getting processed by STkettle job immediately. If I ...
3
votes
1answer
53 views

Fredhopper qservers high response time issue

I have observed that our qservers (we have 2 of them) at times have high response time (60 seconds). This results in timeout exception which we observe in logs. Once i restart them, their response ...
1
vote
2answers
74 views

Created Promotion was not visible in Fredhopper Index server http://localhost:8180/preview/

I installed Experience Otimization Service in Fredhopper, in CMS Server and in Content Delivery Server. I can see the tab trageting in my CMS, where I created a promotion. When I access the URL "http:/...
6
votes
2answers
84 views

Fredhopper rejecting items after schema field type change

Recently one schema field was changed from type Text to Number. After the change, components based on that schema were not being added to FH any more. The xmlloader.log shows the following: WARN [...
4
votes
1answer
72 views

How to start fredhopper indexer and deployment agent while system start

To start my Fredhopper each and every time I have to execute bin\deployment-agent bin\instance indexer start the above commands in command prompt. Is there any way to start the commands ...
4
votes
1answer
57 views

Is componentpresentation node in Fredhopper proccessed items needed and why?

We have observed that processed items in fredhopper in folder /fredhopper/data/instances/indexer/data/xml/processed/batch have componentpresentation node with entire html of component presentation: ...
6
votes
1answer
60 views

Fredhopper Live attribute values alias

I want to enable templateid as live attribute in fh. What i want to achieve is this: When user tries to create filter by using templateid when creating new SmartTarget rule, he needs to know id of ...
3
votes
2answers
193 views

Facing Issue While “Add a new Promotion” in Targeting

After given a name for Add a new Promotion, where --> context panel --> pages, I clicked on adding a new page where I am getting the below error "Error processing response stream. Server failed ...
1
vote
0answers
102 views

“Warning : TCP Connect to localhost:8094 failed” while Installing the Experience Optimization Query Service

While I am trying for Installing the Experience Optimization Query Service I face the below issue, reference for the step available in this Link. Error: Server Error in '/' Application. ...
0
votes
2answers
82 views

Facing issues while executing commands when installing Experience Optimization on Fredhopper Environment

Following the SDL Web Experience Optimization 8 documentation, installing Fredhopper, while executing: Step 5 [Open a command prompt and run the following command in the target folder to start the ...
3
votes
1answer
47 views

Restarting sync service only

On multiple occasions now the sync service between our indexer and query instances has stopped and although it should recover gracefully, this doesn't happen always. Both syncserver.log and syncclient....
0
votes
0answers
69 views

SDL web8 XO integration with fredhopper-7.5-revision-19.zip with latest version is FAS 7.5.2.11 business manager issue

I did managed to tried to installed the fredhopper-7.5-revision-19.zip with latest version is FAS 7.5.2.11. Using the following documents reference https://www.fredhopper.com/learningcenter/display/...
2
votes
1answer
102 views

Installing Experience Optimization 8 on Fredhopper - indexer is not starting on latest version fredhopper-8.1-revision-3

We are in the process of integrating the SDL Web 8.1 Experience Optimization with Topology setup with fredhopper latest version (fredhopper-8.1-revision-3) integration but we are getting the issue ...
5
votes
1answer
162 views

Error while starting Smart Target kettle job in Fredhopper with Experience Optimization

I am implementing Experience Optimization in WEB 8, with Fredhopper version 7.5.2.4. I configured fredhopper as per SDL document and configured the micro services and registered those in the ...
5
votes
1answer
42 views

Getting Error uploading zip to Fredhopper due to: 401 Authorization Required

i am using tridion 2013 sp1 with smarttarget 2014 sp1 and fredhopper 7.5 on windows machine on premise. my CD and fredhopper instance are running on same machine. i am getting blow error while ...
2
votes
2answers
103 views

Installing Experience Optimization on Fredhopper - indexer is not starting

fredhopper version: fredhopper-8.1-revision-1 Installed Experience Optimization on Fredhopper as per the document steps and then provided full permission to fredhopper folder for admin user. ...
6
votes
1answer
95 views

Indexing components in Fredhopper

I'm facing a similar issue to the one mentioned here by Jan, basically FredHopper doesn't seem to be indexing fields for a couple of DCPs I'm successfully publishing and using in SmartTarget. I'm ...
2
votes
1answer
151 views

SDL Fredhopper indexer and query published items sync issue

We have integrated smart target module to one of client. Now we have a issue with fredhopper indexer is not sync with query server. SDL Version: SDL Tridion 2013 SP1 Smart target version: 2014 SP1 ...
4
votes
3answers
101 views

Smarttarget Query is not getting updated

When I publish an item from Tridion, the fredhopper is processing the data and it saying that the item is added (based on the log); In the Query server(http://localhost:9180/preview/) as well as on ...
6
votes
1answer
318 views

Fredhopper Indexer's qserver instance consuming too much CPU

Preview page is loading within 1.7 mins, FH query took 6.084 secs and QServer consumes more than %95 CPU. This as a blocker problem, results in slowing down the whole system. Is there any way of ...
2
votes
1answer
47 views

How to get INDEXER_REPLICATION_PORT that the syncserver is currently listening to?

I am trying to get prepared for the recreation of the indexer instance. One of the steps that I should get is to identify the port number that the sync server listens. The tutorial here suggests; ...
5
votes
2answers
97 views

queryBuilder.Execute() is returning null result

I am able to make query from QueryBuilder, and query is working fine while executing directly in Fredhopper. But surprisingly I am getting no results in my DD4T MVC application. i.e ResultSet ...
2
votes
0answers
67 views

Add new locale to existing Fredhopper instance

I am trying to add a new locale to my existing Fredhopper instance but it is not working. I have made the changes as suggested in the given link Fredhopper learning center But the locale is not ...
3
votes
4answers
342 views

Fredhopper instances get killed

The procedure I follow to restart SmartTarget is as the following ; bin/Deployment-agent & bin/instance indexer start returns :kitchen already running for deployment However, There is ...
4
votes
2answers
101 views

Tridion SmartTarget : Error while publishing

I am publishing a component to Fredhopper using the Add to SmartTarget TBB. I am getting the following error in CD_Core log : 2015-11-02 16:04:12,325 DEBUG AbstractFredhopperDeployer - Calling ...
7
votes
1answer
75 views

Best way to synchronize SmartTarget promotions across scaled Index Servers

We have a scaled-out Content Deployer architecture: A single publication target with 2 destinations corresponding to deployers in separate data centres (each publishing to separate broker databases). ...
6
votes
2answers
303 views

Fredhopper Query Issue: The fredhopper query thread had an exception during execution

We are using .Net DD4T solution with SDL Tridion 2013 SP1 and Smart Target 2014, Every thing else like Promotions, ADF etc seems OK but query is not returning any result. Please do suggest what could ...
4
votes
0answers
151 views

Getting error in publishing page : unable to persist the fredhopper XML through the webservice

I am trying to setup a SmartTarget 2014 SP1 with Tridion 2013 Sp1 and i have fredhopper installed on Linux environment. I have deployed SmartTarget deployment webservice by .war file and webservice is ...
0
votes
1answer
59 views

Smart target promotions not visible on Fredhopper even after performing required config change

I'm using Smart target 2014SP1 and FAS 7.5.1.3. I would like to make the smart target promotions visible on Fredhopper side to troubleshoot an issue, to do that i have followed this doc. However, i ...
2
votes
1answer
91 views

Accessing fredhopper on a linux server from Windows Machine

My web application is hosted on windows machine and fredhopper is installed on linux. If anybody can help me out to get the list of Triggers types from linux machine. I am using OData web service to ...
0
votes
1answer
71 views

Remove already created instances in Fredhopper - Linux

I just want to remove the instance which have been created but later on i get the error in one step. I have tried the below command to stop and remove the instance but not getting success. bin\...
9
votes
1answer
96 views

Is it possible to replicate data between Fredhopper indexing servers?

While setting up quite an elaborate Fredhopper infrastructure, after reading the documentation and this question, I come to the conclusion that it's not really possible to have more than one indexing ...
3
votes
1answer
80 views

Getting Error when executing the bin/setup-cluster command in Fredhopper installation?

I am facing an error while executing bin/setup-cluster for a Fredhopper installation on a Linux box. Below is the detail for error: [fredhopper@domain fredhopper]$ grep "ERROR" data/log/agent.log ...
3
votes
2answers
163 views

What causes an 'Address already in use' error when executing the bin/setup-cluster command for a Fredhopper installation?

I am facing an error while executing bin/setup-cluster for a Fredhopper installation on a Linux box. Below is the detail for error: [fredhopper@ip-10-120-11-163 fredhopper]$ sudo bin/setup-cluster ...
5
votes
2answers
69 views

Use of superuser(or root user) instead of a dedicated “fredhopper” user in linux for fredhopper installation

I am little bit confused about the use of a dedicated user (fredhopper) as recommended by Fredhopper learning Center for Fredhopper installation on linux. Can we use superuser or root user to install ...
3
votes
1answer
115 views

Fredhopper Installation on Linux server

I need to install Fredhopper on Linux environment. As I am beginner to Linux as well as for Fredhopper, looking for some document or content for the installation process which can guide me step by ...
2
votes
1answer
73 views

Page criteria not working with promotions filtering

I am working on Smart target implementation with DD4T. I have created a promotion for a particular page in CME through Targeting tab. When I was trying to get promotions through resultset it is ...
4
votes
1answer
90 views

Issue with published promotions

In Fredhopper business manager I can see below warning with every promotion published through Smart target: Items with the following ids cannot be found: tcm_54-14212-16_tcm_54-44540-32. Please ...
2
votes
1answer
69 views

What are the items/itemsTotalCount in ResultSet object returned from SmartTarget API?

I used magical powers to guess the internals of the SmartTarget Query Tag to get a code example of how to query SmartTarget using the API. You can set a MaxItems attribute on the tag, which I see ...
0
votes
1answer
110 views

Can any one please explain the steps to create baaners in smart target?

Can any one please explain the steps to create banners and triggers in smart target using tridion publications