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5 votes
Accepted

Programmatically determine if email is being tested or sent?

Your templates are not being rendered when the e-mails are sent. The output is rendered only when you test the Mailing; it is then customized per Contact by the Mailer service when each individual e-...
Peter Kjaer's user avatar
  • 19.8k
4 votes

Test Mail Not Getting Triggered from outbound email

If the Email status is stuck with "Testing Email" check the following First check the Page you have attached in the mail, if you can preview the page. Sometimes due to insertion of outbound Email TBB ...
Manas.p's user avatar
  • 1,034
3 votes
Accepted

SDL Web 8 (8.1) Installer not showing Outbound Emailing Services options

You need to use the LEGACY_VISIBLE switch on the installer. For details, check this chapter on the documentation, aptly named "Running the installer to install Outbound E-mail on the Content Manager ...
Nuno Linhares's user avatar
  • 29.1k
3 votes

Required Outbound Email Functionality after web 8 installation

Outbound E-mail is considered a legacy feature now, so you had to pass a flag to the installer for it to be installed. From the documentation: start the installer executable from a command line ...
Peter Kjaer's user avatar
  • 19.8k
3 votes

Error while sending test mailing from CME in Web 8.1

Part of the upgrade involves starting Template Builder and selecting Create Default Building Blocks from the Tools menu and then selecting the parent folder of your existing Default Templates folder. ...
Peter Kjaer's user avatar
  • 19.8k
2 votes
Accepted

Tridion Outbound emails - Mailing statistics - Can we hide some columns like failed/Delivered

There is no configuration setting for that, but it's possible to do in a UI extension. You would basically write a Data Extender which modifies the output for the response to the list header XML - ...
Peter Kjaer's user avatar
  • 19.8k
2 votes
Accepted

Tridion Outbound Email - Adding a name to the from address of the mailer

The "From" field on a Mailing is the 'friendly' name that will normally be displayed in an e-mail client. If you enter "Newsletter" in that field and leave the "E-mail sender address" as the e-mail ...
Peter Kjaer's user avatar
  • 19.8k
2 votes
Accepted

Tridion Confirmation Email, how to add link specific for each user in it

I'm a little confused by your question, since you seem to use 'subscribe' and 'unsubscribe' interchangeably, when they are in fact polar opposites :) But it sounds like you need to use the built-in ...
Peter Kjaer's user avatar
  • 19.8k
2 votes
Accepted

Question regarding subscription confirmation emails

There is only one URI stored in the database, so if the saves happen in a very short time-frame only the last one will be sent. If a synchronization action happens to occur in between the saves, both ...
Peter Kjaer's user avatar
  • 19.8k
2 votes

How to get Outbound email similar features in Web 8 for new license?

As per my knowledge there is no such community free version is available - but you may think of integrating with many paid third party options like - Pardot, Salesforce etc. On the other side, the ...
Pankaj Gaur's user avatar
  • 15.9k
2 votes

Go through all outbound contacts

The API on the CD side only allows you to update a single Contact. Any bulk updates you need to do should happen on the CM side and be synchronized. I know you said your synchronization is broken, ...
Peter Kjaer's user avatar
  • 19.8k
1 vote
Accepted

Creating a Dynamic Distribution List for +1 'starts with' filter-items

That is not currently supported, I'm afraid. Your best bet is to use Keywords instead of a text field, as you can then choose whether the Contacts need to have any (the default) or all (check the ...
Peter Kjaer's user avatar
  • 19.8k
1 vote

How to remove charset="iso-8859-1" inside Content-Type of generated EML file from outbound email

The encoding is determined by Chilkat based on the content. It is, unfortunately, a bit of a black box. Sometimes that detection fails and it picks the wrong encoding. That appears to be the case for ...
Peter Kjaer's user avatar
  • 19.8k
1 vote

Outbound mailer service not generating emails until restart

There were some emails with malformed links stuck in QUEUED_EMAILS_MESSAGES table after clearing those emails mailer service started working fine.
Abdul Qadir's user avatar
  • 2,495
1 vote

Go through all outbound contacts

Look for an API update solution, if is not recommended to update any Tridion database unless directed to by SDL or you may invalidate your support.
Chris Mills's user avatar
  • 2,221
1 vote

How to replace placeholder inside page design while sending personalize outbound Email

The main challenge with this is the context: when the Page is rendered for the confirmation e-mail, you don't know which Contact it is rending for. That information is only available when the Mailer ...
Peter Kjaer's user avatar
  • 19.8k
1 vote

Contacts not loading when user select send a Mailing using Tridion 2011 SP1 Outbound email

Here are some possible reasons you cannot send the Mailing to those Contacts: The Contacts do not have the minimum subscription status selected on the Mailing (e.g. the Mailing requires 'opted-in' ...
Peter Kjaer's user avatar
  • 19.8k
1 vote

How can I access outbound emails with Java code

The APIs on the Content Manager side are .NET only. Although there is an Audience Manager Web service, it currently only exposes functionality relevant to importing and exporting Contacts and Keywords....
Peter Kjaer's user avatar
  • 19.8k
1 vote

Error sending Test Mailing for users that do not have SA rights in Tridion CMS

The error seems pretty clear: it times out when trying to talk to the Core Service on the specified URL. Of course, that might just mean that the URL is wrong. Double-check that the Core Service URL ...
Peter Kjaer's user avatar
  • 19.8k
1 vote

Outbound Email Mailer Service throwing error "Stored procedure failed: SP_MAILINGS_SAVE_LINKURLS"

Seems like it's trying to save an empty URL for a tracked link. That is not allowed. I would check your template for any empty links and fix them. That includes ones you're explicitly tracking (i.e. ...
Peter Kjaer's user avatar
  • 19.8k
1 vote
Accepted

Tridion Outbound email unsubscribe link (OutboundEmail_UnsubscribeURL) is always generating invalid url

Check if the Contact exists in the subscription management database and has the data you expect. If it does not, check what is going wrong with your Contact synchronization (services running, correct ...
Peter Kjaer's user avatar
  • 19.8k
1 vote

OutBound Email adn Audience Manger - Manage Address book - Tridion 2011

When you say we load only the address books for which the user have access on the Available Address Books Even though both this address books are added to the publication Level. I assume you ...
Dylan .. Mark Saunders's user avatar
1 vote

Email Notification For subscription URL not working from the newsletter

Your problem is unrelated to the sending of notification e-mails, but rather that your synchronization isn't working - or at least that it isn't done synchronizing by the time you send our your ...
Peter Kjaer's user avatar
  • 19.8k
1 vote
Accepted

Tridion Outbound Email - Mailing statistics like failed/read are not getting updated, only the tridion is showing sent status,,

There's a couple of reasons why you might not see anything under Read: All Contacts have taken some action. The main categories are mutually exclusive, meaning a Contact that has clicked on a link ...
Peter Kjaer's user avatar
  • 19.8k

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