There were two issues we have resolved to fix this specific issue.

  Thanks to Niclas pointing to the ADF claims.

The Query micro service was also throwing an error. There were some issues following the documentation  :

https://docs.sdl.com/LiveContent/content/en-US/SDL%20Web%20Experience%20Optimization-v2#addHistory=true&filename=GUID-E470478C-F1F1-404B-91A5-627ED6C783CF.xml&docid=GUID-A6C8EBBA-EC6A-43FE-A7A0-142AC9DD3293&inner_id=&tid=&query=&scope=&resource=&toc=false&eventType=lcContent.loadDocGUID-A6C8EBBA-EC6A-43FE-A7A0-142AC9DD3293

Location of the Jars should be lib not services / experienceoptimization.

https://docs.sdl.com/LiveContent/content/en-US/SDL%20Web-v5/GUID-59AC3854-A6E7-46F1-B34E-A56CDB6E4091#addHistory=true&filename=GUID-E470478C-F1F1-404B-91A5-627ED6C783CF.xml&docid=GUID-4B7742A5-F755-454F-A255-E5EAE7B1EC08&inner_id=&tid=&query=&scope=&resource=&toc=false&eventType=lcContent.loadDocGUID-4B7742A5-F755-454F-A255-E5EAE7B1EC08

Port for the QueryServer should be 8180 not 9180. I think this is assuming you are doing a all in one box installation and not the default configuration for scaled out implementations.

There were two issues we have resolved to fix this specific issue. Thanks to Niclas pointing to the ADF claims.

The Query micro service was also throwing an error. There were some issues following the documentation:

https://docs.sdl.com/LiveContent/content/en-US/SDL%20Web%20Experience%20Optimization-v2/GUID-A6C8EBBA-EC6A-43FE-A7A0-142AC9DD3293

Location of the jars should be lib not services\experienceoptimization.

https://docs.sdl.com/LiveContent/content/en-US/SDL%20Web-v5/GUID-4B7742A5-F755-454F-A255-E5EAE7B1EC08

Port for the QueryServer should be 8180 not 9180. I think this is assuming you are doing a all in one box installation and not the default configuration for scaled out implementations.