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Users not able to copy and paste multiple Components and Pages in SDL Web 8. It is working fine for Administrator, but not for users.

Users are able to copy and paste single item but not multiple items.

Is this expected behavior, or can we change any configuration?

It is calling QueryMultipleOperations.svc and we are getting below result.

enter image description here

{"d":"
<tcm:MultipleOperations ID=\"tcm:0-27036-66048\" IsEditable=\"true\" xmlns:tcm=\"http:\/\/www.tridion.com\/ContentManager\/5.0\"
 xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" 
 xmlns:i=\"http:\/\/www.w3.org\/2001\/XMLSchema-instance\">
 <tcm:Info>
 <tcm:VersionInfo>
 <tcm:CreationDate>2017-07-28T12:18:16<\/tcm:CreationDate>
 <tcm:RevisionDate>0001-01-01T00:00:00<\/tcm:RevisionDate>
 <\/tcm:VersionInfo>
 <\/tcm:Info>
 <tcm:Data><tcm:Title>ed70bd53-b5b4-48e3-9294-cf441ee5959b<\/tcm:Title>
 <tcm:Performer xlink:type=\"simple\" xlink:title=\"\user.test\" xlink:href=\"tcm:0-1016-65552\" description=\"user test\" \/>
 <tcm:Operations operationsDone=\"0\" operationsCount=\"2\" skipOnError=\"true\" xmlns:tcm=\"http:\/\/www.tridion.com\/ContentManager\/5.0\">
 <tcm:PasteItem>
 <tcm:Component xlink:type=\"simple\" xlink:href=\"tcm:xxx-690742\" xlink:title=\"tcm:xxx-690742\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" \/>
 <tcm:Component xlink:type=\"simple\" xlink:href=\"tcm:xxx-690747\" xlink:title=\"tcm:xxx-690747\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" \/>
 <\/tcm:PasteItem><\/tcm:Operations>
 <tcm:Active>true<\/tcm:Active>
 <\/tcm:Data>
 <\/tcm:MultipleOperations>"
 }

Could you please help to resolve this issue.

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4
  • 3
    Try restarting the TcmBatchProcessor service. Not sure why, but this does seem to happen often.
    – Nuno Linhares ♦
    Commented Jul 28, 2017 at 13:53
  • The JSON response only shows that a batch has been created to copy/paste 2 Components. This batch should be picked up by the TcmBatchProcessor service. Is it running? If so, does it log anything in the Tridion event log?
    – Rick Pannekoek
    Commented Aug 1, 2017 at 19:57
  • Hi Rick Thanks for your answer, Yes it is running and it is not providing any logs in Tridion event log.
    – Rameshponna
    Commented Aug 3, 2017 at 4:37
  • Add MTSUser in CME as an Administrator and try
    – Abdul Qadir
    Commented Aug 16, 2017 at 10:41

2 Answers 2

Reset to default
2

Try and run the batch processor service in debug mode:

  • stop the batch processor service
  • Using command prompt navigate to path "TridionHome"\bin
  • run command TcmBatchProcessor.exe -d
  • Try to copy and paste multiple items again, you should have the logs in the command prompt and hopefully the errors too! Try and solve whatever the problem is.
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1
  • Super, nice troubleshooting tips!
    – Rajesh
    Commented Aug 16, 2017 at 10:47
1

If you can perform single operations fine but not multiple (batch) operations, check that your Tridion Content Manager Batch Processor service is started on the Content Manager.

Also check the administratorUserName attribute's value for the configuration/batching node in your Tridion.ContentManager.config.xml

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