DXA 1.2 OOB Installation issues

Question

1. Unable to publish all pages from Home StructureGroup. Other than "Internal Server Error", there is not much useful information from the logs for these failures. However, most of the other files publish successfully into the DB.

Log Snippet cd_core.log - 2015-11-27 11:01:51,325 ERROR HTTPSTransportConnector - Unable to send TransportPackage to url: https:///HTTPUpload.aspx cause: Internal Server Error

2. When trying to access the DXA OOB installed site, it throws the following error - Internal Server error.

Log Snippet from site.log -

2015-11-27 10:43:20,760 [9] ERROR - java.lang.ExceptionInInitializerError 2015-11-27 10:43:20,825 [9] ERROR - Internal Server Error

System.Web.HttpException (0x80004005): Internal Server Error ---> Sdl.Web.Common.DxaException: Error loading binary for URL '/version.json' ---> Java.Lang.Throwable: Could not initialize class com.tridion.storage.StorageManagerFactory

Some configured classpath roots cannot be found

================================================

ClassPath           : D:\Inetpub\DXARef\bin\bin

============================================================ Some Java classes or interfaces could not be found or loaded

The most typical reasons for this problem are:

• you forgot to configure a classpath
• a jarfile, zipfile, or directory is missing from your classpath
• you have a typo in one of your classpath entries
• a jarfile required by one of your classes is missing from your classpath
• a jarfile on your classpath is out-of-date and does not contain some new classes

============================================================

com.tridion.storage.ugc.dao.persistence.JPARatingDAO com.tridion.validation.adapter.ContentValidatorSpringAdapter com.tridion.validation.ValidationFacade com.tridion.ugc.taglib.model.Rating com.tridion.web.jsp.ResponseWrapper com.tridion.validation.ValidationException com.tridion.storage.ugc.UGCValidationFacade com.tridion.ambientdata.web.AmbientDataServletFilter com.tridion.ugc.taglib.model.Comment com.tridion.storage.ugc.dao.persistence.JPAUserDAO com.tridion.validation.adapter.ErrorsImp$Error com.tridion.ugc.validation.DoubleCommentingValidator com.tridion.validation.adapter.ErrorsImp com.tridion.web.jsp.JSPXSLTProcessor com.tridion.ugc.validation.DoubleRatingValidator com.tridion.storage.ugc.dao.persistence.JPACommentDAO com.tridion.web.jsp.JSPProcessor com.tridion.deployer.Deployer com.tridion.ugc.Status com.tridion.storage.ugc.dao.persistence.JPAItemStatsDAO com.tridion.storage.ugc.UGCConfigurationLoader com.tridion.ugc.taglib.model.User com.tridion.storage.StorageManagerFactory com.tridion.webservices.security.authentication.OAuth2AccessTokenHandler com.tridion.ugc.taglib.model.ItemStats [Lcom.tridion.ugc.Status; com.tridion.tcdl.TCDLProcessor com.tridion.ugc.taglib.model.Item com.tridion.storage.ugc.dao.RatingDAO com.tridion.validation.ContentValidator com.tridion.validation.Errors com.tridion.storage.ugc.dao.UserDAO com.tridion.storage.ugc.dao.CommentDAO com.tridion.storage.ugc.dao.ItemStatsDAO

at Codemesh.JuggerNET.JavaClass.ThrowException(Exception ex) at Codemesh.JuggerNET.NTypeValue.Throw(Int64 inst) at Codemesh.JuggerNET.JavaClass.ThrowTypedException(Int64 inst) at Codemesh.JuggerNET.JavaMethod.CallObject(JavaProxy jpo, JavaMethodArguments args) at Com.Tridion.Meta.BinaryMetaFactory.GetMetaByURL(Int32 publicationId, String urlPath) at Tridion.ContentDelivery.Meta.BinaryMetaFactory.GetMetaByUrl(Int32 publicationId, String urlPath) at DD4T.Providers.SDLTridion2013sp1.TridionBinaryProvider.GetBinaryByUrl(String url) in D:\DD4T\DD4T.Providers.SDLTridion2013sp1\source\DD4T.Providers.SDLTridion2013sp1\TridionBinaryProvider.cs:line 120 at DD4T.Factories.BinaryFactory.TryFindBinary(String url, IBinary& binary) in D:\DD4T\DD4T.Core\source\DD4T.Factories\BinaryFactory.cs:line 42 at Sdl.Web.Tridion.Statics.BinaryFileManager.GetCachedFile(String urlPath, Localization localization) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Tridion\Statics\BinaryFileManager.cs:line 154 --- End of inner exception stack trace --- at Sdl.Web.Tridion.Statics.BinaryFileManager.GetCachedFile(String urlPath, Localization localization) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Tridion\Statics\BinaryFileManager.cs:line 180 at Sdl.Web.Tridion.Mapping.DefaultProvider.GetStaticContentItem(String urlPath, Localization localization) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Tridion\Mapping\DefaultProvider.cs:line 152 at Sdl.Web.Common.Configuration.Localization.Load() in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Common\Configuration\Localization.cs:line 215 at Sdl.Web.Common.Configuration.Localization.EnsureInitialized() in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Common\Configuration\Localization.cs:line 139 at Sdl.Web.Tridion.CdConfigLocalizationResolver.ResolveLocalization(Uri url) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Tridion\CdConfigLocalizationResolver.cs:line 81 at Sdl.Web.Mvc.Configuration.WebRequestContext.get_Localization() in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Configuration\WebRequestContext.cs:line 23 at Sdl.Web.Mvc.Statics.StaticContentModule.BeginRequest(Object sender, EventArgs e) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Statics\StaticContentModule.cs:line 50 at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2015-11-27 10:43:24,584 [11] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error ---> System.NullReferenceException: Object reference not set to an instance of an object. at Sdl.Web.Mvc.Statics.StaticContentModule.OnPreRequestHandlerExecute(Object sender, EventArgs eventArgs) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Statics\StaticContentModule.cs:line 92 at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2015-11-27 10:43:24,586 [8] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error ---> System.NullReferenceException: Object reference not set to an instance of an object. at Sdl.Web.Mvc.Statics.StaticContentModule.OnPreRequestHandlerExecute(Object sender, EventArgs eventArgs) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Statics\StaticContentModule.cs:line 92 at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2015-11-27 10:43:24,620 [5] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error ---> System.NullReferenceException: Object reference not set to an instance of an object. at Sdl.Web.Mvc.Statics.StaticContentModule.OnPreRequestHandlerExecute(Object sender, EventArgs eventArgs) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Statics\StaticContentModule.cs:line 92 at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2015-11-27 10:43:24,655 [12] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error ---> System.NullReferenceException: Object reference not set to an instance of an object. at Sdl.Web.Mvc.Statics.StaticContentModule.OnPreRequestHandlerExecute(Object sender, EventArgs eventArgs) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Statics\StaticContentModule.cs:line 92 at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2015-11-27 10:43:24,690 [10] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error ---> System.NullReferenceException: Object reference not set to an instance of an object. at Sdl.Web.Mvc.Statics.StaticContentModule.OnPreRequestHandlerExecute(Object sender, EventArgs eventArgs) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Statics\StaticContentModule.cs:line 92 at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2015-11-27 10:43:24,933 [12] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,934 [11] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,935 [5] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,936 [10] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,936 [8] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,969 [10] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,971 [8] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,971 [12] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,972 [5] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:24,972 [11] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error 2015-11-27 10:43:25,211 [10] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error ---> System.NullReferenceException: Object reference not set to an instance of an object. at Sdl.Web.Mvc.Statics.StaticContentModule.OnPreRequestHandlerExecute(Object sender, EventArgs eventArgs) in c:\Jenkins\workspace\DXA Dev CI Web App .NET\Sdl.Web.Mvc\Statics\StaticContentModule.cs:line 92 at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2015-11-27 10:43:25,213 [10] ERROR - Internal Server Error System.Web.HttpException (0x80004005): Internal Server Error

All the paths that were mentioned like Jenkins, DD4T doesn't exist in my server. Am I missing any required DLLs/jars? I haven't built the site from the code. Just installed OOB sample site from DXA Installer.

Answer 1

The following message is a fairly generic message when encountering problems with your Content Delivery (CD) environment:

Some configured classpath roots cannot be found. ClassPath: D:\Inetpub\DXARef\bin\bin

Some things that you might want to check are:

1. Is your Tridion license file valid (as suggested by Rob and Rick above)
2. Do you have the correct database driver (e.g. jdbc4.jar) installed for your web application? (As mentioned by Rick)
3. Are you using the correct Java version in the CD environment?
4. Does your web app use the correct Microsoft .NET Framework version (v4.5.1)?
5. Are you using the correct version of MVC (as also described here)?

Although no longer available on the SDL Documentation Centre, you can still get to the DXA v1.2 documentation here: http://docs.sdl.com/LiveContent/web/pub.xql?action=home&pub=SDL%20DXA-v2&lang=en-US