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I am facing an issue while adding user in tridion using wizard. It was working before, but now when I enter the domain name, Username in their fields it searches for sometime and gives nothing. There is no error. Could you please suggest what I need to check. Thanks in advance!

Regards, Shashi Bhan

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  • Whoah! Sashi - you need to help yourself here. Maybe you can re-write the question so that people have a chance to help you. Firstly - are we talking about LDAP or about Domain users?
    – Dominic Cronin
    Commented Jan 12, 2017 at 13:26
  • Hi, I am trying to add User using wizard. Where we Provide Domain name and Username then it searches for users. It is suddenly stopped searching.
    – Shashi Bhan
    Commented Jan 12, 2017 at 13:36
  • Hope this is giving some clarity about what I am trying to ask?
    – Shashi Bhan
    Commented Jan 12, 2017 at 13:38
  • So, we should ignore the fact that you mention "from LDAP" in the title of the Question?
    – Rick Pannekoek
    Commented Jan 12, 2017 at 19:51
  • When we enter the domain and username it searches the LDAP directory after that if result comes we add the user in CMS.
    – Shashi Bhan
    Commented Jan 13, 2017 at 8:27

1 Answer 1

Reset to default
2

This issue was solved by recycling Content manager from running process. Hope this will help others too.

Thanks, Shashi Bhan

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1
  • I had a problem where Directory Service did not show up when adding new user. Restart of the content manager service did the trick.
    – Ognjen Babic
    Commented Oct 18, 2017 at 14:24

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